为提升您的使用体验，本站正在维护，部分功能暂时无法使用。如果本站文章无法解决您的问题，您想要向社区提问的话，请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问，我们的支持社区将会很快回复您的疑问。

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Firefox crashed after last update, now Firefox will not launch.

  • 1 个回答
  • 3 人有此问题
  • 7 次查看
  • 最后回复者为 cor-el

slbogner
slbogner
more options

Hi, I am running Windows XP with SP3 on a Toshiba laptop. Shortly after Firefox did an update it locked up. I ended the program and then tried to restart it. I got an error saying, "The application failed to initialize properly (0xc0000022)." I then tried to bring up Internet Explorer, and it failed to launch as well.

I still have the Firefox setup file for version 3.5.2; so I loaded that. Firefox automatically launched with the old version after the setup was complete. I then downloaded the update and ran it. Again I got the above error. The only way that I can launch Firefox now is to run the old setup version.

Both Firefox and IE were working fine before the update. Your new version messed up my computer and I expect you to help fix it.

Thank you

Hi, I am running Windows XP with SP3 on a Toshiba laptop. Shortly after Firefox did an update it locked up. I ended the program and then tried to restart it. I got an error saying, "The application failed to initialize properly (0xc0000022)." I then tried to bring up Internet Explorer, and it failed to launch as well. I still have the Firefox setup file for version 3.5.2; so I loaded that. Firefox automatically launched with the old version after the setup was complete. I then downloaded the update and ran it. Again I got the above error. The only way that I can launch Firefox now is to run the old setup version. Both Firefox and IE were working fine before the update. Your new version messed up my computer and I expect you to help fix it. Thank you

所有回复 (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.