为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

cannot conect to internet from Firefox, but i can conect from internet explorer

  • 6 个回答
  • 6 人有此问题
  • 1 次查看
  • 最后回复者为 pmplayer

more options

i just did some window updates and after restarting the computer, i can't connect to internet from firefox, but i can connect with internet explorer. It seems that it lost the settings. By clicking on mozilla icon on my desktop- it doesn't do anything so i cannot go to mozilla and reset or something else Please help me with this issue

i just did some window updates and after restarting the computer, i can't connect to internet from firefox, but i can connect with internet explorer. It seems that it lost the settings. By clicking on mozilla icon on my desktop- it doesn't do anything so i cannot go to mozilla and reset or something else Please help me with this issue

被采纳的解决方案

"ASTROMENDA" program was the culprit all this time!!!! I removed it and my Firefox works just great!!....******BEWARE OF THIS PROGRAM******!! it will change your browser settings without you even knowing

Thank you for your help!

定位到答案原位置 👍 0

所有回复 (6)

more options

So... the Firefox window won't come up at all, even to display an error message?

Could you try starting up in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

Here's how: hold down the Shift key when double-clicking the Firefox icon.

A small dialog should appear. Click "Start in Safe Mode" (not Reset).

Will it start?

more options

still doesn't work

more options

Nothing happens at all -- no Safe Mode dialog?

Or Firefox doesn't start after you select Start in Safe Mode?

Do you get the Mozilla Crash Reporter dialog?

Before I make more suggestions, could you give more details on what is happening.

more options

i tried once and it worked( No dialog Safe Mode appeared). I closed the browser to see if it works again, but it doesn't. No dialog appears- nothing happens!

more options

Could you check the Windows Task Manager to see whether firefox.exe is still running? You can call it up by pressing Ctrl+Shift+Esc and then try the Applications tab first, and then the Processes tab. If you find Firefox lingering there after you shut it down, select it and End Task (on the Application Tab) or End Process (on the Processes tab). Then see whether you can start it up again normally.

Also, if you have not shut down and restarted Windows since this problem began, you might want to try that next in case some shared component in memory is malfunctioning.

more options

选择的解决方案

"ASTROMENDA" program was the culprit all this time!!!! I removed it and my Firefox works just great!!....******BEWARE OF THIS PROGRAM******!! it will change your browser settings without you even knowing

Thank you for your help!