In the address bar, type about:crashes. Note: If the report does not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Report ID bp-081aba63-5478-443c-ad6a-0984c2140926 bp-4a5f8bd5-7cf4-4ba5-b25c-1bba02140926 bp-37cd0e1a-b15b-4ae7-a2a4-709b72140926 bp-f0092057-49da-4994-8fc9-283242140926 bp-98726144-b8fd-4c67-be5d-7abcd2140926 bp-55488917-5d61-4fce-91a8-1507b2140926 d85ab713-d351-413d-a06a-7f7270ddc070 0bb18b70-b3ab-4c02-8a20-b581635b376d i TURNED OFF HARDWARE ACCELERATION AND ALSO HAD SCAN DONE FOR VIRUSES/MALWARE - NONE DETECTED

That are problems with the Shockwave Flash plugin.

You can check for problems with current Shockwave Flash plugin versions and try this:

• check for updates for your graphics drive drivers
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
• disable hardware acceleration in the Flash plugin

See also:

• http://kb.mozillazine.org/Flash#Troubleshooting