Hi themorrigan20,

Please add more toubleshooting information. Incase if you are not sure of what to add,

• Open Help > Troubleshooting Information.
• Look at the top of your screen, and click the menu item called Help.
• A small box will open. Click on an item called Troubleshooting Information.
• A new window will open. Click on a button called Copy text to clipboard.
• Paste the info and reply.

Hi themorrigan20,

Please add more toubleshooting information. Incase if you are not sure of what to add,

• Open Help > Troubleshooting Information.
• Look at the top of your screen, and click the menu item called Help.
• A small box will open. Click on an item called Troubleshooting Information.
• A new window will open. Click on a button called Copy text to clipboard.
• Paste the info and reply.

Thank you, rat!

Application Basics

Name: Firefox Version: 32.0.3 User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Graphics

Adapter Description: Intel(R) HD Graphics Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0106 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16581) Driver Date: 3-20-2014 Driver Version: 9.17.10.3517 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.blockautorefresh: true accessibility.delay_plugins: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.places.smartBookmarksVersion: 7 browser.search.update: false browser.sessionstore.max_resumed_crashes: 0 browser.sessionstore.resume_from_crash: false browser.sessionstore.upgradeBackup.latestBuildID: 20140923175406 browser.startup.homepage: https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=12&ct=1388161004&rver=6.1.6206.0&wp=MBI&wreply=http:%2F%2Fmail.live browser.startup.homepage_override.buildID: 20140923175406 browser.startup.homepage_override.mstone: 32.0.3 browser.tabs.warnOnClose: false browser.urlbar.default.behavior: 2 browser.zoom.full: false dom.mozApps.used: true extensions.lastAppVersion: 32.0.3 font.minimum-size.x-western: 13 font.size.variable.x-western: 13 gfx.direct3d.last_used_feature_level_idx: 0 media.autoplay.enabled: false network.cookie.cookieBehavior: 3 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1415213168 places.history.expiration.transient_current_max_pages: 102480 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 1 plugin.state.npctrl: 1 print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: false print.printer_Microsoft_XPS_Document_Writer.print_bgimages: false print.printer_Microsoft_XPS_Document_Writer.print_colorspace: print.printer_Microsoft_XPS_Document_Writer.print_command: print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts: false print.printer_Microsoft_XPS_Document_Writer.print_duplex: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_top: 0 print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true print.printer_Microsoft_XPS_Document_Writer.print_in_color: true print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_left: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_right: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_top: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_oddpages: true print.printer_Microsoft_XPS_Document_Writer.print_orientation: 0 print.printer_Microsoft_XPS_Document_Writer.print_page_delay: 50 print.printer_Microsoft_XPS_Document_Writer.print_paper_data: 1 print.printer_Microsoft_XPS_Document_Writer.print_paper_height: 11.00 print.printer_Microsoft_XPS_Document_Writer.print_paper_name: print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type: 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit: 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_width: 8.50 print.printer_Microsoft_XPS_Document_Writer.print_plex_name: print.printer_Microsoft_XPS_Document_Writer.print_resolution: 0 print.printer_Microsoft_XPS_Document_Writer.print_resolution_name: print.printer_Microsoft_XPS_Document_Writer.print_reversed: false print.printer_Microsoft_XPS_Document_Writer.print_scaling: 1.00 print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit: true print.printer_Microsoft_XPS_Document_Writer.print_to_file: true print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top: 0 privacy.clearOnShutdown.cookies: false privacy.clearOnShutdown.formdata: false privacy.clearOnShutdown.offlineApps: true privacy.clearOnShutdown.passwords: true privacy.popups.showBrowserMessage: false privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.sanitizeOnShutdown: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1414286121

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6

NSS Expected minimum version: 3.16.5 Basic ECC Version in use: 3.16.5 Basic ECC

NSSSMIME Expected minimum version: 3.16.5 Basic ECC Version in use: 3.16.5 Basic ECC

NSSSSL Expected minimum version: 3.16.5 Basic ECC Version in use: 3.16.5 Basic ECC

NSSUTIL Expected minimum version: 3.16.5 Version in use: 3.16.5

Experimental Features

Have you tried resetting Firefox or reinstalling it? This seems to be an isolated issue as I've tried to reproduce your problem (with the same settings) but my session did not restore like yours did.

Thanks for your reply. I haven't reinstalled FF and don't plan to. I have too many images and files blocked to want to go through that again.

I've reported this problem and the browser freeze that began in July, and there don't seem to be any definite answers, though I appreciate the suggestions. This is probably interwoven with Windows 8 defects, and there doesn't seem to be a fix for those either.

Thanks for your help, but this time I just got stuck with a hierarchy of lemons, i.e., software that does not work as documented.