为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Needs file "7 zip" when trying to install. Is this right? Is something corrupt?

  • 3 个回答
  • 2 人有此问题
  • 3 次查看
  • 最后回复者为 natan_og

more options

I'm trying to install Firefox. However it stalls partway through because it is looking for a file "7 zip". It can't find the file so everything aborts. Does anyone know what 7 zip is about, and if it supposed to be somewhere - where should it be located, and can it be replaced?

I have had to refresh my Win 8 because a number of programs stopped working, so I'm rebuilding my suite of regularly used software.

I'm trying to install Firefox. However it stalls partway through because it is looking for a file "7 zip". It can't find the file so everything aborts. Does anyone know what 7 zip is about, and if it supposed to be somewhere - where should it be located, and can it be replaced? I have had to refresh my Win 8 because a number of programs stopped working, so I'm rebuilding my suite of regularly used software.

所有回复 (3)

more options

Uninstall , after that va in search and type: % appdata % after click "enter " look for the Mozilla folder , click on it and delete , then va physician in location C: / > program files and look for the Mozilla folder , delete , if you use Thunderbird or sunbrid not delete , enter the folder search for and delete the folder firefoz firefox !

Hope this helps !
more options

The Firefox installation program is a self extracting archive that is packed with the 7-ZIP program. You shouldn't notice this under normal conditions. If you see this then you may have a problem with security (anti-virus) software.

more options

we recommend that you time to download and install the program installer to disable firewall and anti virus computer!