为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

I can no longer start thunderbird.

  • 1 个回答
  • 10 人有此问题
  • 2 次查看
  • 最后回复者为 Toad-Hall

more options

First, it asked to update; after the update, it said that the english language package was incompatible.

Since then, every time I start thunderbird, following error appears:

XML Parsing Error: undefined entity Location: chrome://messenger/content/messenger.xul Line Number 37, Column 1:<window id="messengerWindow" ^ </p>

What can I do to fix this? I need to access my emails!

First, it asked to update; after the update, it said that the english language package was incompatible. Since then, every time I start thunderbird, following error appears: XML Parsing Error: undefined entity Location: chrome://messenger/content/messenger.xul Line Number 37, Column 1:<window id="messengerWindow" ^ What can I do to fix this? I need to access my emails!

被采纳的解决方案

Clearly something has gone wrong with the update.

Control Panel > Programs and Features Select 'Mozilla Thunderbird and click on uninstall.

then download and install Thunderbird from the following link. Choose language and OS type. https://www.mozilla.org/en-US/thunderbird/all.html

定位到答案原位置 👍 1

所有回复 (1)

more options

选择的解决方案

Clearly something has gone wrong with the update.

Control Panel > Programs and Features Select 'Mozilla Thunderbird and click on uninstall.

then download and install Thunderbird from the following link. Choose language and OS type. https://www.mozilla.org/en-US/thunderbird/all.html