为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

installed AVG antivirus, and now cannot load www.schwab.com homepage

  • 4 个回答
  • 3 人有此问题
  • 1 次查看
  • 最后回复者为 dtbaker61

more options

I haven't found any other sites misbehaving, but after installing AVG antivirus I cannot load my schwab.com homepage! just get a blank.... this is with firefox 34.0.5 on windows7pro

is there a setting I need to tweak? uninstall AVG?

I haven't found any other sites misbehaving, but after installing AVG antivirus I cannot load my schwab.com homepage! just get a blank.... this is with firefox 34.0.5 on windows7pro is there a setting I need to tweak? uninstall AVG?

被采纳的解决方案

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page.

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of the involved files.

It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.

定位到答案原位置 👍 6

所有回复 (4)

more options

Loads fine for me. Try digging around in AVG settings and see if the website is blocked somewhere.

more options

I disabled AVG, and the page still won't load. all other sites so far seem fine. perhaps AVG changed registry or changed Firefox settings in some way?

more options

选择的解决方案

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page.

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of the involved files.

It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.

more options

I went to the Network settings, and cleared ALL cache, history, and offline data. The site now seems to load fine. I suspect that the AVG 'Tuneup' application may have partially cleaned up or create orphaned information somehow.