Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Bookmarks lost during Firefox refresh

  • 6 个回答
  • 43 人有此问题
  • 1 次查看
  • 最后回复者为 bluegirl

more options

I updated to Firefox 35.0 and after I did so, I noticed that Firefox became slow and laggy, crashing more than usual. I refreshed Firefox and noticed that it had gone back to a much older setting with most of my saved passwords missing and having to re-enter them all. Now I've noticed that all my bookmarks have disappeared too! I need to get these back :( I have a folder on my desktop called Old Firefox Data that was created yesterday when I did the Refresh. It has a sub-folder called Bookmarks within if this could work, that would be great. I've also seen this link: https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles - but not being very tech-savvy, it has only served to confuse me more.

Could anyone please help me by way of bullet points exactly what I need to do to restore my browser either to the setting before the Refresh yesterday (spent better part of today clicking 'Forgotten Password' on various sites!), or failing that at least reinstate all of my bookmarks.

Thank you all very much!

I updated to Firefox 35.0 and after I did so, I noticed that Firefox became slow and laggy, crashing more than usual. I refreshed Firefox and noticed that it had gone back to a much older setting with most of my saved passwords missing and having to re-enter them all. Now I've noticed that all my bookmarks have disappeared too! I need to get these back :( I have a folder on my desktop called Old Firefox Data that was created yesterday when I did the Refresh. It has a sub-folder called Bookmarks within if this could work, that would be great. I've also seen this link: https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles - but not being very tech-savvy, it has only served to confuse me more. Could anyone please help me by way of bullet points exactly what I need to do to restore my browser either to the setting before the Refresh yesterday (spent better part of today clicking 'Forgotten Password' on various sites!), or failing that at least reinstate all of my bookmarks. Thank you all very much!

被采纳的解决方案

You absolute star! Restored the bookmarks to the 14th. Very easy to do.

Thank you

定位到答案原位置 👍 1

所有回复 (6)

more options

If the Old Firefox Data contains bookmark backups, you should be able to restore those in the usual way, from the bookmarks window using "Import and Backup". Choose Restore and browse to the backup file you want to restore.

more options

选择的解决方案

You absolute star! Restored the bookmarks to the 14th. Very easy to do.

Thank you

more options

I tried this, but keep getting a message saying "Unable to process the backup file." I seem to have lost about a third of my bookmarks -- everything from about the middle of the S folder down. I tried a system restore as well, but then they all disappeared! Fortunately undoing the system restore right away fixed this, so now I do have at least a portion of my bookmarks.

more options

thankyou so much. got my bookmarks back. phew.

)
more options

You can check for problems with the places.sqlite database file in the Firefox profile folder in case of issues with the bookmarks or with restoring a JSON backup.

more options

thanks for that. I was really happy with the simple instructions given on how to restore my bookmarks from the 'old firefox data' on the desktop. worked easily and such a relief to get the bookmrks back. :-)