为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Reset Firefox yesterday after having connectivity issues. Now Facebook and Amazon won't load.

  • 1 个回答
  • 1 人有此问题
  • 2 次查看
  • 最后回复者为 FredMcD

more options

I'm trying to figure out if this problem is with Firefox or my internet connection.

All day yesterday the Amazon sign in page wouldn't load. Not just on Firefox, but also Safari, and also on Chrome on a completely different computer.

Spent a frustrating hour on the phone with some low talker who had me do all the usual cache and cookie clearing and crap. None of which did jack.

Miraculously, later on in the evening, Amazon's sign in page began to work! Oh joy! They must have fixed it or something! But no, this morning, it's back to error messages. On two different machines in two different browsers.

Facebook won't load properly in Firefox but it's OK on the other machines.

I'm off to call my ISP. But is it possible it could be a Firefox problem related to me refreshing it yesterday?

I'm trying to figure out if this problem is with Firefox or my internet connection. All day yesterday the Amazon sign in page wouldn't load. Not just on Firefox, but also Safari, and also on Chrome on a completely different computer. Spent a frustrating hour on the phone with some low talker who had me do all the usual cache and cookie clearing and crap. None of which did jack. Miraculously, later on in the evening, Amazon's sign in page began to work! Oh joy! They must have fixed it or something! But no, this morning, it's back to error messages. On two different machines in two different browsers. Facebook won't load properly in Firefox but it's OK on the other machines. I'm off to call my ISP. But is it possible it could be a Firefox problem related to me refreshing it yesterday?

所有回复 (1)

more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.