Firefox crashes
Regularly, sometimes three times a day Firfox begins to hang up and eventually crashes. I have tried most all the suggested fixes, virus scan with Norton, reload Firefox application. I notice that, in Windows Task Manager, that the Firefox process: firefox.exe*32 on start up will indicate about 250 MB of memory used and after an hour or two will exceed 2.5 GB is this an issue?
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.
Date Submitted bp-d359a3ea-8011-467c-8d47-00b972150216 2/16/2015 1:05 PM bp-980e5c76-5711-44b8-ae7a-ca7662150216 2/16/2015 10:26 AM bp-f613c6b3-e4d8-45fe-bb04-3da0e2150216 2/16/2015 7:19 AM bd98c283-db47-4b56-b732-0a62636fe70c 2/16/2015 2:01 AM bp-33aa000a-2eb2-40cf-bf3a-6da6e2150216 2/15/2015 9:22 PM bp-a0af2b75-f412-436a-a326-bbaba2150215 2/15/2015 8:05 AM bp-9a403afa-ca6d-404e-9661-0f7c12150216 2/14/2015 4:51 PM bp-7a2c3eb4-1de3-42e2-a6cd-e43cb2150216 2/14/2015 3:38 PM bp-a448fff1-f560-4b8a-9307-7943a2150216 2/14/2015 1:31 PM bp-ec21d9aa-f600-4fc8-aa7c-b87b82150214 2/13/2015 11:32 PM bp-ca3f81cb-9073-4288-8c0a-88b4a2150213
The crash report flagged these programs;
On some; Process Type plugin Shockwave Flash Version:16.0.0.305
On others;
Signature OOM
nvwgf2um.dll = NVIDIA Compatible D3D10 Driver
cclib.dll = Antivirus Control Center
IPSEng32.dll = Symantec Intrusion Detection
IPSLdr32.dll = Symantec Intrusion Detection
coFFPl34.dll = Norton Identity Safe
coWPPlg.dll = Norton Confidential
Firefox uses too much memory (RAM) - How to fix This article describes how to make Firefox use less memory to make it run faster and prevent crashes.
Check for updates for your Norton programs. It might be best to uninstall Norton totally, then reinstall the current versions.