为提升您的使用体验，本站正在维护，部分功能暂时无法使用。如果本站文章无法解决您的问题，您想要向社区提问的话，请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问，我们的支持社区将会很快回复您的疑问。

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

try to export address book but the drop down for file type is blank. no options are offered. Version 24.5.

  • 1 个回答
  • 1 人有此问题
  • 2 次查看
  • 最后回复者为 user01229325

daphnah
daphnah
more options

An unusual problem happened when I upgraded from earlier version of thunderbird - which was working fine - version 9. I decided to update. So update to latest version. Once I did this something happened:

1. When I go to address book, I select address book and then select Export. 2. The export window pops up, but the field where you select FILE TYPE is blank - there is no CSV, TXT etc. options to select.

So... I saved a copy of my profile as a back up. Then I uninstalled that version. Then installed the version my husband is using - 24.5 - which he uses with no problems at all.

After installing the 24.5 version I still have the same problem. We are completely stumped and don't know what is causing this.

Something must have happened when I upgraded from the very early version 9 to the 31.

Its like its not seeing the FILE TYPE to display when I go to export.

Any suggestions or help would be greatly appreciated!

Thank You Daphna

An unusual problem happened when I upgraded from earlier version of thunderbird - which was working fine - version 9. I decided to update. So update to latest version. Once I did this something happened: 1. When I go to address book, I select address book and then select Export. 2. The export window pops up, but the field where you select FILE TYPE is blank - there is no CSV, TXT etc. options to select. So... I saved a copy of my profile as a back up. Then I uninstalled that version. Then installed the version my husband is using - 24.5 - which he uses with no problems at all. After installing the 24.5 version I still have the same problem. We are completely stumped and don't know what is causing this. Something must have happened when I upgraded from the very early version 9 to the 31. Its like its not seeing the FILE TYPE to display when I go to export. Any suggestions or help would be greatly appreciated! Thank You Daphna

所有回复 (1)

user01229325
user01229325
more options

Restart Thunderbird with add ons disabled. You might have one that does not like the newer versions. You can do this from the Help menu.