We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox hang at shutdown, then after a while it sends a crash report

  • 2 个回答
  • 3 人有此问题
  • 16 次查看
  • 最后回复者为 nhat_ch

more options

My Firefox often gets hang at shutdown. I already tried to update all (Firefox, Windows 7 Pro 64, plugins). It often hangs, and I have to restart (ending Firefox process from Task Manager doesn't work)

My Firefox often gets hang at shutdown. I already tried to update all (Firefox, Windows 7 Pro 64, plugins). It often hangs, and I have to restart (ending Firefox process from Task Manager doesn't work)

所有回复 (2)

more options

Hi nhat_ch,

I understand that experiencing shutdown hangs is causing Firefox to no longer work due to the Task Manager not shutting it down. 
In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.  
  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

Hi,

Here are the IDs of the last 6 crashes:

bp-4bd01e66-5948-4b69-9df2-0aa1d2150324 bp-0fe183fb-bece-4f88-8dac-3b3c52150324 bp-d1bd4ddb-920c-4360-9f8b-839f62150318 bp-982a1b75-c99f-41b2-8607-167482150314 bp-b262caf2-f411-4570-882d-684542150313 bp-02f998c7-f943-4c1e-ba1c-444982150313