为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox crashes

  • 1 个回答
  • 5 人有此问题
  • 1 次查看
  • 最后回复者为 user633449

more options

Although Firefox 37 is already released, I still can't update (still stuck in Firefox 36.0.4). When I see the window "About Firefox" a message that my browser is updated appears.

I downloaded the setup file of Firefox 37. I installed it as I always do and when opening Firefox, a failure occurs and this unexpectedly quits.

I don't understand because my Firefox doesn't detect the update. I even tried to do a clean install (not upgrade) and still the problem of "unexpected shutdown" is happening.

Although Firefox 37 is already released, I still can't update (still stuck in Firefox 36.0.4). When I see the window "About Firefox" a message that my browser is updated appears. I downloaded the setup file of Firefox 37. I installed it as I always do and when opening Firefox, a failure occurs and this unexpectedly quits. I don't understand because my Firefox doesn't detect the update. I even tried to do a clean install (not upgrade) and still the problem of "unexpected shutdown" is happening.

被采纳的解决方案

We have temporarily turned off updates to Firefox 37 because of a crash on windows. We will fix this and release a 37.0.1 that you will be able to update to.

定位到答案原位置 👍 1

所有回复 (1)

more options

选择的解决方案

We have temporarily turned off updates to Firefox 37 because of a crash on windows. We will fix this and release a 37.0.1 that you will be able to update to.