为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

since last update nothing loads and firfoxes crashes often

  • 2 个回答
  • 3 人有此问题
  • 3 次查看
  • 最后回复者为 FredMcD

more options

since the last update firefox has become useless, nothing will load it constantly crashes and not much seems to work on firefox since this update. I have tried everything I could find in the support forums, reinstalling did not work, refreshing did not work and nothing else has worked either. my most recent crash reports bp-1fc759c5-c67d-4db0-aeeb-0c26d2150408 4/7/2015 11:32 PM bp-30ef5683-c90b-4141-a1c0-b92de2150408 4/7/2015 9:56 PM bp-5de78765-082c-4169-a51d-02eac2150407 4/7/2015 3:54 PM bp-8bc87045-87eb-4b54-9d05-818542150407 4/7/2015 3:00 PM bp-d9f8d7b6-6f5e-43d8-a824-d13542150407 4/7/2015 2:58 PM bp-f9896dcd-a9dd-452a-8aa2-b2f9d2150407

since the last update firefox has become useless, nothing will load it constantly crashes and not much seems to work on firefox since this update. I have tried everything I could find in the support forums, reinstalling did not work, refreshing did not work and nothing else has worked either. my most recent crash reports bp-1fc759c5-c67d-4db0-aeeb-0c26d2150408 4/7/2015 11:32 PM bp-30ef5683-c90b-4141-a1c0-b92de2150408 4/7/2015 9:56 PM bp-5de78765-082c-4169-a51d-02eac2150407 4/7/2015 3:54 PM bp-8bc87045-87eb-4b54-9d05-818542150407 4/7/2015 3:00 PM bp-d9f8d7b6-6f5e-43d8-a824-d13542150407 4/7/2015 2:58 PM bp-f9896dcd-a9dd-452a-8aa2-b2f9d2150407

所有回复 (2)

more options

Please also try safe mode, in the shutdown hang crashes there are a few that have listed extensions. Please try to disable these as well as see if there are improvements in Safe mode:

more options

The crash reports flagged these programs;

mswsock.dll = Microsoft

winmm.dll = Windows Multimedia

combase.dll = Microsoft


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration