Could you post the URL(s) to the report(s) on the crash-stats server (or if you have IDs starting with bp- the forum can link those automatically)? There is a lot of additional detail there that might point us toward the source of the problem or potential solutions.

Hi, Most of the IDs start with BP. Here is the ID of another: ID: 2fab517b-4c95-43c9-b027-464c72150510

Almost every URL causes a crash sooner or lter/ Here is one that happens quickly: http://www.charismaofindia.ca/

Thanks

PJRogers said

Most of the IDs start with BP. Here is the ID of another: ID: 2fab517b-4c95-43c9-b027-464c72150510

But... where is the bp- ?? The forum should automatically linkify them if you include the whole ID.

I'm not sure what else to do. Here is the ID from the most recent Crash Report.

ID: 4fdbac3f-84bb-4319-8be8-adca22150510 Signature: nsBaseAppShell::OnProcessNextEvent(nsIThreadInternal*, bool, unsigned int) | nsThread::ProcessNextEvent(bool, bool*) | mozilla::ipc::MessagePump::Run(base::MessagePump::Delegate*)

This is at the top of the page: Firefox 37.0.2 Crash Report [@ nsBaseAppShell::OnProcessNextEvent(nsIThreadInternal*, bool, unsigned int) | nsThread::ProcessNextEvent(bool, bool*) | mozilla::ipc::MessagePump::Run(base::MessagePump::Delegate*) ]

This most recent crash was on the Firefox support page. How else can I link to the report?

If you open the about:crashes page, you can click and drag starting from the word Report ID to the lower right to select the report IDs and then copy (Ctrl+c) and paste into a reply. (Screen shot attached showing my about:crashes page, if it's helpful.)

Actually, I discovered I can search some non-bp IDs on the server:

Most recent:

https://crash-stats.mozilla.com/report/index/4fdbac3f-84bb-4319-8be8-adca22150510

That report is linked to a bug entitled "Firefox 37.0.2 crashes with Trusteer Rapport". You probably are familiar with that software, which some banks require. In the bug, a person from IBM/Trusteer posted on May 6th:

"We are handling the issues raised here and we will start releasing a fix gradually to the field today (we expect it to arrive to the entire population in few days)."

So if you have the Rapport software, please try to update it and see whether that helps.

The earlier report doesn't link to that same bug, but sounds like a similar issue, so perhaps it is related. Anyway, I don't have any other ideas at the moment.

Is this what you want?

ID: ecc78092-62d4-41cc-8727-55abd2150510 Signature: nsBaseAppShell::DoProcessNextNativeEvent(bool, unsigned int)

   Details
   Metadata
   Modules
   Raw Dump
   Extensions
   Correlations

Signature nsBaseAppShell::DoProcessNextNativeEvent(bool, unsigned int) More Reports Search UUID ecc78092-62d4-41cc-8727-55abd2150510 Date Processed 2015-05-10 20:54:29.114461 Uptime 123 Last Crash 271 seconds before submission Install Age 1400014 since version was first installed. Install Time 2015-04-24 16:00:43 Product Firefox Version 37.0.2 Build ID 20150415140819 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 15 stepping 7 | 4 Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Crash Address 0xffffffffa492336b User Comments App Notes

AdapterVendorID: 0x1002, AdapterDeviceID: 0x68d8, AdapterSubsysID: 00000000, AdapterDriverVersion: 14.501.1003.0 D3D11-WARP? D3D11-WARP- D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+

Processor Notes sp-processor06_phx1_mozilla_com.13242:2015; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6D91C3A3-1AC0-42B7-881A-570035BB8B51}] SEQPACKET 18 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6D91C3A3-1AC0-42B7-881A-570035BB8B51}] DATAGRAM 18 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A6BE09B7-F107-4DBC-9EDD-4A42933B300D}] SEQPACKET 15 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A6BE09B7-F107-4DBC-9EDD-4A42933B300D}] DATAGRAM 15 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A17B0B1C-57DB-47EF-926E-0AB429C1F349}] SEQPACKET 13 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A17B0B1C-57DB-47EF-926E-0AB429C1F349}] DATAGRAM 13 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C160CFDD-A277-4443-8874-6AB4D92FF5D9}] SEQPACKET 10 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C160CFDD-A277-4443-8874-6AB4D92FF5D9}] DATAGRAM 10 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2654401C-0C32-4B1C-8270-F901132F4550}] SEQPACKET 7 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2654401C-0C32-4B1C-8270-F901132F4550}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{72695822-AF9B-4097-9294-0AD86EB046E5}] SEQPACKET 1 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{72695822-AF9B-4097-9294-0AD86EB046E5}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{61EAD7A6-A639-44D3-AD1D-0D5368BCE848}] SEQPACKET 0 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{61EAD7A6-A639-44D3-AD1D-0D5368BCE848}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6D91C3A3-1AC0-42B7-881A-570035BB8B51}] SEQPACKET 19 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6D91C3A3-1AC0-42B7-881A-570035BB8B51}] DATAGRAM 19 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{85B5F7A6-ABAC-4619-AC18-5B545456C0FC}] SEQPACKET 17 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{85B5F7A6-ABAC-4619-AC18-5B545456C0FC}] DATAGRAM 17 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{A6BE09B7-F107-4DBC-9EDD-4A42933B300D}] SEQPACKET 16 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{A6BE09B7-F107-4DBC-9EDD-4A42933B300D}] DATAGRAM 16 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{A17B0B1C-57DB-47EF-926E-0AB429C1F349}] SEQPACKET 14 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{A17B0B1C-57DB-47EF-926E-0AB429C1F349}] DATAGRAM 14 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E5748B6B-C66F-4315-866E-D1E9901D0C39}] SEQPACKET 12 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E5748B6B-C66F-4315-866E-D1E9901D0C39}] DATAGRAM 12 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C160CFDD-A277-4443-8874-6AB4D92FF5D9}] SEQPACKET 11 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C160CFDD-A277-4443-8874-6AB4D92FF5D9}] DATAGRAM 11 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{585798F9-74A8-409B-99A4-593B589D7F8C}] SEQPACKET 9 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{585798F9-74A8-409B-99A4-593B589D7F8C}] DATAGRAM 9 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{2654401C-0C32-4B1C-8270-F901132F4550}] SEQPACKET 8 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{2654401C-0C32-4B1C-8270-F901132F4550}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{0DD272AD-BA69-4471-B086-192DF79A70AE}] SEQPACKET 6 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{0DD272AD-BA69-4471-B086-192DF79A70AE}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{AB0F1700-5F4D-42AE-9D27-A92BABC9FEBA}] SEQPACKET 5 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{AB0F1700-5F4D-42AE-9D27-A92BABC9FEBA}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{73CFFEEF-F6A0-484D-827A-58564A2C934B}] SEQPACKET 4 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{73CFFEEF-F6A0-484D-827A-58564A2C934B}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{72695822-AF9B-4097-9294-0AD86EB046E5}] SEQPACKET 3 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{72695822-AF9B-4097-9294-0AD86EB046E5}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{61EAD7A6-A639-44D3-AD1D-0D5368BCE848}] SEQPACKET 2 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{61EAD7A6-A639-44D3-AD1D-0D5368BCE848}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

Adapter Vendor ID

0x1002

Adapter Device ID

0x68d8

Total Virtual Memory

2831024128

Available Virtual Memory

2246643712

System Memory Use Percentage

80

Available Page File

3765321728

Available Physical Memory

731561984

Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs

   922196NEW --- crash in nsBaseAppShell::DoProcessNextNativeEvent(bool, unsigned int)

Crashing Thread Frame Module Signature Source 0 @0xa492336b 1 @0x7198ffff 2 xul.dll nsBaseAppShell::DoProcessNextNativeEvent(bool, unsigned int) widget/nsBaseAppShell.cpp 3 xul.dll nsBaseAppShell::OnProcessNextEvent(nsIThreadInternal*, bool, unsigned int) widget/nsBaseAppShell.cpp 4 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp 5 @0x1402724a

Show other threads

That is likely a problem with Trusteer software (RapportTanzanxx.DLL).

Make sure that you have the latest updates of your Trusteer software. You can try to contact Trusteer for support.

• http://www.trusteer.com/support/rapport-installation-links
• http://www.trusteer.com/support/report-problem
• http://www.trusteer.com/support/submit-ticket

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

• Start Menu > Programs > Trusteer Rapport > Stop Rapport

Mac:System Preferences -> Other -> Rapport -> Stop Rapport

• http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport

• [https://bugzilla.mozilla.org/show_bug.cgi?id=1159484 bug 1159484 bug 1159484] - Firefox 37.0.2 crashes with Trusteer Rapport

Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

Thanks for this. I'm downloading the newest version of Trusteer right now.

The updated Trusteer version solved the problem.