Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已关闭并存档。 如果需要帮助请提出新问题。

Why can't I log in to the forums anymore?!

  • 3 个回答
  • 1 人有此问题
  • 16 次查看
  • 最后回复者为 James

more options

I've been posting to the mozilla forums for over a decade, but when I tried to log in this afternoon the site didn't recognize either my username or my password (it didn't specify which).

I tried to change my password but I never received the confirmation email.

So I've just created a "new" account using my old email address but with a new user name and password so that I could post this query.

What happened to my old account?

Will in Seattle a.k.a. "Clueless"

I've been posting to the mozilla forums for over a decade, but when I tried to log in this afternoon the site didn't recognize either my username or my password (it didn't specify which). I tried to change my password but I never received the confirmation email. So I've just created a "new" account using my old email address but with a new user name and password so that I could post this query. What happened to my old account? Will in Seattle a.k.a. "Clueless"

所有回复 (3)

more options

Seems you are successfully set up here.

This support site uses a separate account from the Mozilla forums.

more options

The forum detected a couple of out-of-date plugins. For security reasons, you should update those soon.

(1) Adobe PDF plugin.

The best way to update Adobe Reader 9 is to install a newer version. You can use the following page to select Adobe Reader 11. I suggest 11 instead of the new DC due to the unfamiliar interface, unless you enjoy learning new interfaces...

http://get.adobe.com/reader/enterprise/

After installing 11.0.8, start up Adobe Reader and use the Help menu to "Check for Updates" to get up to the latest 11.0.11 update.

(2) Shockwave Flash

You can download a full Flash installer from the following page, either the current 18.0.x series or the extended support 13.0.x series -- just choose the installer for "plugin-based browsers":

https://www.adobe.com/products/flashplayer/distribution3.html

You might need to close and re-open Firefox during installation (Adobe's installer will tell you if you need to do that).

(If you decide to roll back to 13, you probably will need to use the uninstaller. There's a link in this article: Flash Plugin - Keep it up to date and troubleshoot problems)

more options

We should keep this in one thread. /questions/1067487