Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

为提升您的使用体验，本站正在维护，部分功能暂时无法使用。如果本站文章无法解决您的问题，您想要向社区提问的话，请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问，我们的支持社区将会很快回复您的疑问。

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

After a firefox update the new private window doesn't work and program locks up.

  • 1 个回答
  • 1 人有此问题
  • 2 次查看
  • 最后回复者为 orvi

ccpjr
ccpjr
more options

After the last two updates the new private window doesn't work and when I shutdown the program and try to restart it will not open. The only way I can fix this is to uninstall and reinstall Firefox but when I go to uninstall Firefox a pop up window states that Firefox is running so I have to shutdown and restart and then uninstall and then reinstall.

After the last two updates the new private window doesn't work and when I shutdown the program and try to restart it will not open. The only way I can fix this is to uninstall and reinstall Firefox but when I go to uninstall Firefox a pop up window states that Firefox is running so I have to shutdown and restart and then uninstall and then reinstall.

所有回复 (1)

orvi
orvi
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

Do NOT click the Reset button on the Safe Mode start window. https://support.mozilla.org/kb/Safe+Mode https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes