为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox crashes

  • 1 个回答
  • 1 人有此问题
  • 7 次查看
  • 最后回复者为 the-edmeister

more options

Firefox crashes all the time, even in safe mode and all extensions disabled

AdapterDeviceID: 0x0a16 AdapterDriverVersion: 10.18.10.3496 AdapterSubsysID: 2248103c AdapterVendorID: 0x8086 AvailablePageFile: 12599164928 AvailablePhysicalMemory: 4687044608 AvailableVirtualMemory: 3723444224 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 46268416 BreakpadReserveSize: 67108864 BuildID: 20150525141253 CrashTime: 1435241644 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1433277792 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a16, AdapterSubsysID: 2248103c, AdapterDriverVersion: 10.18.10.3496

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 11 StartupTime: 1435241638 SystemMemoryUsePercentage: 44 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 16909754368 TotalPhysicalMemory: 8455831552 TotalVirtualMemory: 4294836224 Vendor: Mozilla Version: 38.0.5 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6-serviceprovider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP-serviceprovider : 2 : 1 :  
RSVP UDPv6-serviceprovider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP-serviceprovider : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

useragent_locale: nl

Dit rapport bevat tevens technische gegevens over de staat van de toepassing toen deze vastliep.

Firefox crashes all the time, even in safe mode and all extensions disabled AdapterDeviceID: 0x0a16 AdapterDriverVersion: 10.18.10.3496 AdapterSubsysID: 2248103c AdapterVendorID: 0x8086 AvailablePageFile: 12599164928 AvailablePhysicalMemory: 4687044608 AvailableVirtualMemory: 3723444224 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 46268416 BreakpadReserveSize: 67108864 BuildID: 20150525141253 CrashTime: 1435241644 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1433277792 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a16, AdapterSubsysID: 2248103c, AdapterDriverVersion: 10.18.10.3496 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 11 StartupTime: 1435241638 SystemMemoryUsePercentage: 44 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 16909754368 TotalPhysicalMemory: 8455831552 TotalVirtualMemory: 4294836224 Vendor: Mozilla Version: 38.0.5 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6-serviceprovider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP-serviceprovider : 2 : 1 : RSVP UDPv6-serviceprovider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP-serviceprovider : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll useragent_locale: nl Dit rapport bevat tevens technische gegevens over de staat van de toepassing toen deze vastliep.

所有回复 (1)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.