为提升您的使用体验，本站正在维护，部分功能暂时无法使用。如果本站文章无法解决您的问题，您想要向社区提问的话，请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问，我们的支持社区将会很快回复您的疑问。

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Firefox Hello says something went wrong. WHAT went wrong?

  • 1 个回答
  • 2 人有此问题
  • 15 次查看
  • 最后回复者为 Standard8

foresto
foresto
more options

When I open Firefox Hello and click "start a conversation" this is what happens:

- A conversation window opens with the text "name this conversation".

- My webcam's LED illuminates.

- An orange microphone icon and an orange camera icon briefly appear.

- A second later, the icons disappear, a sound plays, and the conversation window text changes to "something went wrong."

There is no output in the web developer console. There is no output in the about:webrtc log. (I clicked both "Start debug mode" and "Start AEC logging" beforehand.) The only output on stdout or stderr is this: 

 console.error: Loop
 on error:
 update:qoIqDrw_vOQ

1. What went wrong?

2. How can it be fixed?

3. Why in the world does this unbelievably useless error message exist?

When I open Firefox Hello and click "start a conversation" this is what happens: - A conversation window opens with the text "name this conversation". - My webcam's LED illuminates. - An orange microphone icon and an orange camera icon briefly appear. - A second later, the icons disappear, a sound plays, and the conversation window text changes to "something went wrong." There is no output in the web developer console. There is no output in the about:webrtc log. (I clicked both "Start debug mode" and "Start AEC logging" beforehand.) The only output on stdout or stderr is this: console.error: Loop on error: update:qoIqDrw_vOQ 1. What went wrong? 2. How can it be fixed? 3. Why in the world does this unbelievably useless error message exist?

由foresto于修改

所有回复 (1)

Standard8
Standard8
more options

Hi,

We are sorry there was an issue with the service on Sunday that has now been resolved. You should be able use Hello again as normal.

Sorry for any inconvenience.