为提升您的使用体验，本站正在维护，部分功能暂时无法使用。如果本站文章无法解决您的问题，您想要向社区提问的话，请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问，我们的支持社区将会很快回复您的疑问。

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

firefox will not complete install-when I type in "run as" info nothing happens-wndws 8.1 using IE

  • 5 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 Banban

superjjeff
superjjeff
more options

I was having problems with Firefox so I did an uninstall. I am using the yahoo tool bar, and IE does not work as well with the yahoo toolbar. I start the download and press run-the set up files are downloaded and extracted. Then I am told to enter the "run as" user name and password. I press enter and nothing happens. I have run a complete Norton scan and still nothing. Any ideas? Thanks, Jeff

I was having problems with Firefox so I did an uninstall. I am using the yahoo tool bar, and IE does not work as well with the yahoo toolbar. I start the download and press run-the set up files are downloaded and extracted. Then I am told to enter the "run as" user name and password. I press enter and nothing happens. I have run a complete Norton scan and still nothing. Any ideas? Thanks, Jeff

所有回复 (5)

Banban
Banban
more options

I am not sure to understand what you mean with "the run as user name and password". Does Windows ask you to confirm for administrator rights?

Otherwise, you can download the full installer of Firefox from this link: Download Firefox full installer for all languages/systems

superjjeff
superjjeff 提问者
more options

Didn't have any luck with the link you listed. After files are extracted a window pops up asking "run as". You than need to type in user name and password. After doing this the pop up disappears and nothing else happens.

Banban
Banban
more options

Could you provide us a screenshot of the windows popup "run as" please?

superjjeff
superjjeff 提问者
more options

Attached are 2 screen shots. The one with the "run as" pop up is where I have a problem. Once I enter the user name and password the pop up disappears and nothing happens. Hope you can solve this mystery. Thanks, Jeff

Banban
Banban
more options

Thank you for the screenshots. There is a few things I would ask you.

I understand now you want to use a modified version of Firefox, which integrates natively the Yahoo Toolbar. I didn't know it exist, and I don't know if this modified version is "safe" either. Mozilla advises to use only the official Firefox release, but if you trust Yahoo, OK.

Regarding your screenshots, I wonder if you use an administrator account or not. Are you using your own computer, or is it a work computer?

It seems to be a Windows issue, so you could try that:

  1. Download the file, and when you get the popup, click on Cancel
  2. Start Windows Explorer and open the folder C:\Users\<user_name>\Downloads (or your default folder for downloads)
  3. Do you find a file called Firefox Setup… or something like that?
  4. If so, right-click on it and select Run as administrator.
  5. If you get a popup "User Account Control", click on Yes

What happens?