为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Cannot get any search engines to work in ff

more options

This comes up every time I do a search:

This Connection is Untrusted

You have asked Firefox to connect securely to www.google.com, but we can't confirm that your connection is secure.

Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.

This comes up every time I do a search: This Connection is Untrusted You have asked Firefox to connect securely to www.google.com, but we can't confirm that your connection is secure. Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.

所有回复 (2)

more options

Are you having problems with the search engines, or the connection?

Delete the search.json file and possible search-metadata.json and search.sqlite files in the Firefox profile folder to reset the search engines to the default.

Type about:support in the address bar and press enter.

Under the page logo on the left side you will see Application Basics. Under this find Profile Folder. To it’s right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the search files. Then rename or delete them. Restart Firefox.


http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html

https://support.mozilla.org/en-US/kb/server-not-found-connection-problem

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites

This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

more options

It appears you use Kaspersky. A common reason for this problem would that Firefox is not set up to work with filtering of secure connections. In that process, Kaspersky needs to present fake site certificates to Firefox in order to intercept and decrypt the transmission. Normally Kaspersky's installer takes care of this automatically, but in some cases, manual intervention might be required.

Unfortunately, this problem can also be caused by malware, but let's try Kaspersky first.

I found these steps in a post on the Kaspersky forums and you will see that it refers to an older version of the program so the actual path on disk probably has changed a bit:


Open Firefox's Certificate Manager:

"3-bar" menu button (or Tools menu) > Options > Advanced > Certificates mini-tab > View Certificates button

In the Certificate Manager dialog, click the "Authorities" mini-tab (not the Servers mini-tab)

If you see an existing "Kaspersky Anti-Virus Personal Root Certificate"

Select it and Click "Delete or Distrust"

Now click "Import..."

Proceed to "C:\ProgramData\Kaspersky Lab\AVP15.0.1\Data\Cert\" Note: The bolded part may be different for your product.

Select "(fake)Kaspersky Anti-Virus Personal Root Certificate.cer" and Open!


Does that work on your Firefox?