为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Can't completely delete Firefox and it has malware and stored information I wan't gone for good, yet it keeps coming back (passwords, history, etc)

  • 3 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 cor-el

more options

I took over this Mac, running 10.8 from a previous coworker. I first deleted all cookies, history, bookmarks etc. They were still there. Every time I go to Facebook, gmail, and several other sites it auto fills her username and password. I then deleted ever file or folder I could find, including firefox from applications and emptied the trash. It still has all her bookmarks, usernames and passwords. In addition, there are constantly pop up adds and other malware that I can't get rid of. Again, I deleted the firefox icon from applications and emptied the trash, and searched for all Mozilla and Firefox files from the computer by using spotlight to find them. Yet it still has all my previous coworkers usernames, passwords, and the Malware. What can I do?

I took over this Mac, running 10.8 from a previous coworker. I first deleted all cookies, history, bookmarks etc. They were still there. Every time I go to Facebook, gmail, and several other sites it auto fills her username and password. I then deleted ever file or folder I could find, including firefox from applications and emptied the trash. It still has all her bookmarks, usernames and passwords. In addition, there are constantly pop up adds and other malware that I can't get rid of. Again, I deleted the firefox icon from applications and emptied the trash, and searched for all Mozilla and Firefox files from the computer by using spotlight to find them. Yet it still has all my previous coworkers usernames, passwords, and the Malware. What can I do?

所有回复 (3)

more options

Hi, please see - Uninstall Firefox from your computer.

To reinstall, only do it from mozilla.org since from other sites it may come bundled with unwanted junk.

If there is malware on your system as well, try running Malwarebytes Anti-Malware for Mac.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

more options

As I said, I followed the uninstall instruction already. I installed again from Mozilla.org. Also your link "antimalware for mac" is no good

more options

You can find the Firefox profile folder here:

  • ~/Library/Application Support/Firefox/Profiles/<profile>/

In Mac OS X v10.7 and later, the ~/Library folder is a hidden folder.

You can create a new profile.

See "Creating a profile":