Hello fly4fun, please reset all Firefox printer settings and check if the issue persist.

thank you

Reset did not work. This is error message: AdapterDeviceID: 0x6741 AdapterVendorID: 0x1002 Add-ons: %7B3d7eb24f-2740-49df-8937-200b1cc08f8a%7D:1.5.18.1-signed,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:41.0.2,onepassword4%40agilebits.com:4.4.3 AsyncPluginInit: 0 BuildID: 20151014143721 CrashTime: 1445011484 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1444943505 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6741GL Layers- GL Context- GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 11176 StartupTime: 1445011444 TelemetryEnvironment: 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for Mac SharePoint Browser Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-protocolhandler"],"updateDay":16713},{"name":"Shockwave Flash","version":"19.0.0.207","description":"Shockwave Flash 19.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16722},{"name":"Motive KickStart Plugin","version":"1.1","description":"Motive Mac Client Downloader","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/kickstart"],"updateDay":15618},{"name":"Citrix Online Web Deployment Plugin 1.0.0.105","version":"1.0.105","description":"Plugin that detects installed Citrix Online products (visit www.citrixonline.com).","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-col-application-detector"],"updateDay":15820},{"name":"WebEx64 General Plugin 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This report also contains technical information about the state of the application when it crashed.