为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Why do I occasionally (several times per week) receive duplicates of previously received e-mail messages?

  • 3 个回答
  • 4 人有此问题
  • 1 次查看
  • 最后回复者为 Toad-Hall

more options

There are several details to add to the question. Appears random; no connection between senders; everything appears as originally received; no repetition of duplicates; it's always 1, 2, or 3 messages; all have been deleted and "trash emptied"; age varies.

There are several details to add to the question. Appears random; no connection between senders; everything appears as originally received; no repetition of duplicates; it's always 1, 2, or 3 messages; all have been deleted and "trash emptied"; age varies.

所有回复 (3)

more options

Are you actually downloading/receiving duplicates OR are previously deleted emails reappearing?

Reappearing emails can mean a corrupt folder and this is not a good idea. so, just in case, do the following to rule it out.

Move all good emails from Inbox into another suitable folder. Delete any you do not want.

right click on 'deleted' and select 'Empty deleted' right click on 'Junk' and select 'Empty Junk'


When Inbox is empty: right click on 'Inbox' and select 'compact' right click on 'Junk' and select 'compact'

why compacting is important to maintain a healthy Thunderbird. http://kb.mozillazine.org/Thunderbird_:_Tips_:_Compacting_Folders

more options

Since the messages appear to be duplicates I'm not able to identify their source. However, "reappearing" is the most likely scenario as compared to being downloaded. Thunderbird's context menu (select Properties) provides a repair option for each folder's index file. This program is used periodically and should solve some duplicate issues. Additionally, the context menu provides a "compact" option which should take care of related issues. Do these "repair" programs work? I suppose they do, but there are a myriad of problems that can cause the duplicates problem to resurface.

more options

Right click on folder select 'Properties' provides a repair option for that folder's index file. If the index file gets out of synch with what is actually in the mbox file, then repairing the folder is useful.

When you select to delete an email, it is 'marked as deleted' and hidden from view. You might see it in the 'deleted'/'Trash' folder, but in reality, it is still in the original folder, hidden and using space. This makes it easier to retrieve emails accidentally deleted in error. Compacting means removing all the 'marked as deleted' emails.

Normally, you do not need to actually move good emails and empty the Inbox before compacting. But...If you ever think there might be some corruption on a folder - like deleted emails reappearing, do not compact that folder until you have moved all the good emails. As the risk is a loss of emails on a corrupted folder.

A lack of regular maintenance in compacting can lead to corrupted folders.

In my case, I will delete several emails every day, so my Inbox and my Junk will get compacted daily as they receive the most activity.