Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Thunderbird does not accept the username and password, an error that the username and password are not correct

  • 3 个回答
  • 3 人有此问题
  • 5 次查看
  • 最后回复者为 Matt

more options

Has something changed in the past few days? TB just started not recognizing my username and password for my GoDaddy hosted domain email account. I have that account set up as IMAP, and I have another Comcast email account in TB set up as POP3.

The POP3 account works fine. But my IMAP account doesn't want to work I can access my GoDaddy account via Workspace login, my tablet, and my android phone. I've seen threads referring to gmail, but this is NOT a gmail account.

Has anyone else seen this?

Thanks, Gene ...

Has something changed in the past few days? TB just started not recognizing my username and password for my GoDaddy hosted domain email account. I have that account set up as IMAP, and I have another Comcast email account in TB set up as POP3. The POP3 account works fine. But my IMAP account doesn't want to work I can access my GoDaddy account via Workspace login, my tablet, and my android phone. I've seen threads referring to gmail, but this is NOT a gmail account. Has anyone else seen this? Thanks, Gene ...

所有回复 (3)

more options

I have been seeing this too since last week. We have about 30 computers in the office using thunderbird and (unfortunately) godaddy email servers. The 2 computers that use outlook have had no issues but the thunderbird installations have intermittent errors logging in. I have spoken to Godaddy and they say there have been no issues on their end, it is likely a thunderbird problem. It must be related to the update released last week?

I believe a workaround is to edit the settings for each account in thunderbird and disable SSL for the incoming and outgoing server settings.

I tried that a little while ago on a few computers and it seems to be working, however I do not like having zero security. Would be nice if Mozilla addressed this issue. (Or if godaddy updated their servers to be more future compatible). Whichever it is.

由eesu于修改

more options

Checked back to see if anyone has responded. Seems like only two of us thus far.

Pretty frustrating because I am still having this problem. Going to an un-secure protocol is not an option that I wish to pursue. I'm going to have to find another email client.

I noticed that I've been getting the error message in the picture. I did as it said, and it is working today. Since this has been an intermittent problem, I won't say this is resolved yet. I'll give it a few days.

more options

The error message you show is almost always concurrent with a apple device which is also set to get mail. if your using a phone or tablet to get mail as well. Turn it off and see if the error goes away. The IMAP protocol allows multiple concurrent logins to a mail account. Apple product just keeps adding another one until all connections are used up. It makes the product look better as it gets mail faster. The down side is it leaves no space for others.

Thunderbird also uses multiple connections, this is limited y default to 5. If your provider limits the number of connections to say 2 and you have Thunderbird retrieving mail from the account on two machines. Thunderbird can cause the error by exceeding 2 attempted connections.

Thunderbird's multiple connection limits are set through by right clicking the account in the folder pane, selecting Settings. Then select server settings for the account. Follow this by selecting the advanced button.