为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Lost my bookmarks after PC reinstallation and reclaiming account info

  • 4 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 cor-el

more options

Today I reinstalled my PC. I already used Firefox Sync, so assumed all my bookmarks would be safe. So, I did the following:

-Reinstall Windows (8.1) -After successful installation of Windows, I installed Firefox. I lost my account info (username/password), so I needed to recover/reset the password. So I did. No problem here. -After resetting the password, I logged in to Firefox Sync. I noticed all my bookmarks are gone

What happened?

Today I reinstalled my PC. I already used Firefox Sync, so assumed all my bookmarks would be safe. So, I did the following: -Reinstall Windows (8.1) -After successful installation of Windows, I installed Firefox. I lost my account info (username/password), so I needed to recover/reset the password. So I did. No problem here. -After resetting the password, I logged in to Firefox Sync. I noticed all my bookmarks are gone What happened?

被采纳的解决方案

Hi Homblom.

When you reset your Sync username and password, you delet all your data from Firefox Sync. As mentioned during the password reset process and in this help article as well, your data are encrypted using that password and cannot be restored when you reset the password.

定位到答案原位置 👍 1

所有回复 (4)

more options

选择的解决方案

Hi Homblom.

When you reset your Sync username and password, you delet all your data from Firefox Sync. As mentioned during the password reset process and in this help article as well, your data are encrypted using that password and cannot be restored when you reset the password.

more options

Michal Stanke said

Hi Homblom. When you reset your Sync username and password, you delet all your data from Firefox Sync. As mentioned during the password reset process and in this help article as well, your data are encrypted using that password and cannot be restored when you reset the password.

Many thanks, now I at least understand the 'problem'.

I understand that security is important, but if this is the consequence of losing a password..

Anyway, I will really choose a password I can remember this time :)

more options

Sync is designed to synchronize your data between multiple devices, but not to backup any data. If you've any other device connected to your account, your bookmarks are still there. So you can link the device to your account again a and get your bookmarks back to your account and newly installed PC. :)

more options

If you have a "C:\Windows.old" folder with personal data from a previously installed Windows version then you can recover personal data from a previously used profile in this backup.

You can copy files like these to the current Firefox profile folder to recover specific data.

  • bookmarks and history: places.sqlite
  • bookmark backups: JSON backups in the bookmarkbackups folder
  • SQLite files like cookies.sqlite (cookies) and formhistory.sqlite (saved form data)
  • logins.json and key3.db (decryption key) for Passwords saved in the Password Manager
  • cert8.db and possibly cert_override.txt for (intermediate) certificates stored in the Certificate Manager
  • persdict.dat for words you added to the spelling checker dictionary
  • permissions.sqlite and possibly content-prefs.sqlite for Permissions and Site Preferences
  • sessionstore.js for open tabs and pinned tabs and tab groups