Hi

I notice that you are using an old version of Firefox.

I strongly recommend that you update to the current version to get new features and important security and stability fixes. You can read more about how to update here.

I hope this helps, but if not, please come back here and we can look into a different solution for you.

I have updated and have the latest version. The NYT page is the only place I have a problem. I "refreshed" and lost all my bookmarks, but the Times page still freezes.

Do you see JSON backup in the Bookmarks Manager (Library)?

• Bookmarks > Show All Bookmarks > Import & Backup

Do you have an "Old Firefox Data" folder on the desktop that you can use to restore the bookmarks?

When you use the Refresh feature in Firefox then a new profile is created and some personal data (bookmarks, history, cookies, passwords, form data, tabs) is automatically imported. The current profile folder will be moved to an "Old Firefox Data" folder on the desktop. Installed extensions and other customizations (toolbars, prefs) that you have made are lost and need to be redone.

It is possible to recover data from the "Old Firefox Data" folder on the desktop, but be cautious not to copy corrupted files to avoid carrying over problems.

You can copy files like these to the current Firefox profile folder to recover specific data.

• bookmarks and history: places.sqlite
• bookmark backups: JSON backups in the bookmarkbackups folder
• SQLite files like cookies.sqlite (cookies) and formhistory.sqlite (saved form data)
• logins.json and key3.db (decryption key) for Passwords saved in the Password Manager
• cert8.db and possibly cert_override.txt for (intermediate) certificates stored in the Certificate Manager
• persdict.dat for words you added to the spelling checker dictionary
• permissions.sqlite and possibly content-prefs.sqlite for Permissions and Site Preferences
• sessionstore.js for open tabs and pinned tabs and tab groups

You can use this button to go to the current Firefox profile folder:

• Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
• http://kb.mozillazine.org/Profile_folder_-_Firefox
• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page.

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of the involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.