为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

How can I determine what is causing crashes

  • 2 个回答
  • 2 人有此问题
  • 15 次查看
  • 最后回复者为 cor-el

more options

Firefox keeps crashing for no apparent reason. How can I determine what these crash reports are saying?

bp-847c8515-4a4e-4a49-a612-af5fd2160218 18/02/2016 2:01 PM bp-b0106c43-8a9e-401d-8452-3c5652160217 18/02/2016 7:22 AM 79bc717c-a003-4c5d-9f32-9f665b1424b6 16/02/2016 8:57 PM bp-c1b4107d-b0dd-4e43-81f7-0b59d2160213 14/02/2016 8:33 AM bp-349c4eee-b99f-4885-8926-6ceff2160212 12/02/2016 9:51 PM bp-047f978d-e410-41f2-8290-cd2c82160210 10/02/2016 5:05 PM bp-28626c52-db3f-4217-be4a-46d852160210 10/02/2016 4:32 PM bp-716247b6-8fab-462e-80d6-3b91c2160210 10/02/2016 2:12 PM bp-5fbb11a3-9906-492d-b0e7-076252160210 10/02/2016 1:23 PM bp-ad1d59cb-002f-446f-bae6-11d452160210 10/02/2016 12:33 PM

Firefox keeps crashing for no apparent reason. How can I determine what these crash reports are saying? bp-847c8515-4a4e-4a49-a612-af5fd2160218 18/02/2016 2:01 PM bp-b0106c43-8a9e-401d-8452-3c5652160217 18/02/2016 7:22 AM 79bc717c-a003-4c5d-9f32-9f665b1424b6 16/02/2016 8:57 PM bp-c1b4107d-b0dd-4e43-81f7-0b59d2160213 14/02/2016 8:33 AM bp-349c4eee-b99f-4885-8926-6ceff2160212 12/02/2016 9:51 PM bp-047f978d-e410-41f2-8290-cd2c82160210 10/02/2016 5:05 PM bp-28626c52-db3f-4217-be4a-46d852160210 10/02/2016 4:32 PM bp-716247b6-8fab-462e-80d6-3b91c2160210 10/02/2016 2:12 PM bp-5fbb11a3-9906-492d-b0e7-076252160210 10/02/2016 1:23 PM bp-ad1d59cb-002f-446f-bae6-11d452160210 10/02/2016 12:33 PM

由cor-el于修改

所有回复 (2)

more options

Signature OOM | small

Attention Sumo's there are 40 related bug reports

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

IPSEng32.dll = Symantec Intrusion Detection


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


https://support.mozilla.org/en-US/kb/websites-look-wrong-or-appear-differently

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding

more options

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.


Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.