为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Key Board stopped functioning

  • 3 个回答
  • 1 人有此问题
  • 2 次查看
  • 最后回复者为 cor-el

more options

Key Board stopped functioning:

Yesterday, I downloaded a few firefox add ons, relating to privacy and annyomous vpn. I'm not certain which add ons I used, as I reinstalled Firefox today. It may have been HOXX VPN or Zen Mate, and Privacy Protector. Sorry I can't be more specific. Are there known bugs for these type of add ons? Is there a solution or work around if the keyboard stops working again? Thanks in advance.

Key Board stopped functioning: Yesterday, I downloaded a few firefox add ons, relating to privacy and annyomous vpn. I'm not certain which add ons I used, as I reinstalled Firefox today. It may have been HOXX VPN or Zen Mate, and Privacy Protector. Sorry I can't be more specific. Are there known bugs for these type of add ons? Is there a solution or work around if the keyboard stops working again? Thanks in advance.

所有回复 (3)

more options

Addons can cause all sorts of issues depending on what the intended function is. From what you have described, it is very possible that this is the case in your situation.

You can view this Mozilla support article for information on troubleshooting this type of issue:

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Disable those add-ons. Then restart Firefox. Is the problem gone?


Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 20.0 r0 Shockwave Flash 16.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version: 20.0.0.306
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Adobe still offers Flash 18.0.0.326 as its extended support release further down

more options

Some have reported that pressing F9 and the Windows key simultaneously one or more times has worked to fix issues with the keyboard not working. If this doesn't help then close and restart Firefox or reboot the computer (you may have to reboot more than once).