为提升您的使用体验，本站正在维护，部分功能暂时无法使用。如果本站文章无法解决您的问题，您想要向社区提问的话，请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问，我们的支持社区将会很快回复您的疑问。

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Bank website not accessable

  • 4 个回答
  • 0 人有此问题
  • 1 次查看
  • 最后回复者为 davestexas

davestexas
davestexas
more options

FF updated itself to v.45.0 on 11 Mar '16 and again on 18 Mar '16 to v45.0.1 Since the 11 Mar update I have not been able to access my bank account. Never a problem with previous version of FF, so how can I go back to the version previous to v. 45.0/45.0.1? Bank online techs assure me it is a browser issue, not their fault. I've tried all kinds of advice, none resolve the issue.

FF updated itself to v.45.0 on 11 Mar '16 and again on 18 Mar '16 to v45.0.1 Since the 11 Mar update I have not been able to access my bank account. Never a problem with previous version of FF, so how can I go back to the version previous to v. 45.0/45.0.1? Bank online techs assure me it is a browser issue, not their fault. I've tried all kinds of advice, none resolve the issue.

由davestexas于修改

所有回复 (4)

ideato
ideato
more options

Hello davestexas, check in about:config if the dom.storage.enabled is True (default).

Did you also try to rename the cookies.sqlite to cookies.sqlite.old in firefox profile folder ? Delete if you find others cookie files like cookies.sqlite-journal or cookies.sqlite-shm or cookies.sqlite-wal. Any luck ?

thank you

davestexas
davestexas 提问者
more options

Followed the first suggestion and found it> True. Can not open any of the sqlite files and could not for an 'app'/program to do so.....

Thank you for the help, I appreciate it

Dave

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you get an empty page or do you get a page with an error message?

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button/Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
davestexas
davestexas 提问者
more options

Attempted to sign-on to the bank account today. Actually got farther then I've been able to for weeks using FF. With that 'farther attempt' I called the bank online tech and got someone there who knew her stuff. I took about 20min to finally solve, but she solved the problem and I was able to use FF again. We rebooted my pc from completely Off, then she wiped out all my account online credentials. I redid everything and ....voila! I appreciate the responses posted here. Thanks a lot Dave