Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Why does the latest version of firefox crash so much?

  • 5 个回答
  • 4 人有此问题
  • 25 次查看
  • 最后回复者为 gav.henderson

more options

The attached crash log says it all. You've received all these crash logs. Wish I hadn't updated to the latest version as it is so unstable.

Doesn't look like the image will upload.

The attached crash log says it all. You've received all these crash logs. Wish I hadn't updated to the latest version as it is so unstable. Doesn't look like the image will upload.

所有回复 (5)

more options

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

more options

Here they are in all their glory. I submitted all these crashes when they appeared.

more options

thanks, but could you please copy & paste these id's starting with bp- in text form into a reply here in the forum - manually transcribing those would be quite an effort...

more options

ah, never mind - looking at the first report makes it clear that those crashes are unfortunately caused by trusteer rapport which is running on your device and hooking into firefox - please check that you are fully updated there or temporarily disable/uninstall that software for the moment.

please also get in contact with trusteer's support which are usually very quick to respond and fix issues like this: https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes

more options

Report ID Date Submitted bp-825aa41b-d5fa-4984-ac8e-b38692160330 30/03/2016 21:20 bp-e3f2e193-c909-40c7-bb2a-ec2ee2160330 30/03/2016 21:19 bp-72c86efc-123c-45c5-8f83-2a42c2160329 29/03/2016 23:07 bp-7057278a-4ff7-4438-815a-6963a2160329 29/03/2016 19:47 bp-ad92fe95-d17f-4361-9ada-aa32d2160329 29/03/2016 19:46 bp-93f80a9a-65cb-4b35-8c7e-107be2160327 28/03/2016 01:49 bp-26ad5713-1e60-4d59-b42d-990822160327 27/03/2016 16:57 bp-2cbd2af6-c8d1-4794-9a90-d42652160327 27/03/2016 16:56 bp-84a080ac-c707-4deb-98e4-22f062160327 27/03/2016 11:35 9199784e-2200-4661-a0bb-b4b2effbbefb 26/03/2016 18:10 1c5b968d-ae48-4667-bd77-2dbb8af226dc 26/03/2016 18:10