为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox will not load.

  • 5 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 FredMcD

more options

Whenever I try to start up Firefox, it says that it is running but not responding. I must close the old program to start it up. I have tried restarting my computer but it does nothing to help it. I have tried clicking the close Firefox button but it doesn't help.

Whenever I try to start up Firefox, it says that it is running but not responding. I must close the old program to start it up. I have tried restarting my computer but it does nothing to help it. I have tried clicking the close Firefox button but it doesn't help.

所有回复 (5)

more options

Try to start Firefox in Safe Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox

It is possible that your firewall or other security software blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.

See:

more options

That doesn't do anything to help.

more options

Do you have the Firefox icon on your quick launch? Close Firefox. Right click on the icon and select Open New Tab. Sometimes this works. If it opens, close it by Menu > File > Exit.


This is not a cure but will make it easier if Firefox locks up in Windows. https://support.mozilla.org/questions/997866 {web link}

more options

I have tried that, it looked promising but it still doesn't work.

more options

Sometimes when FF is closing, not all of it shuts down properly. On Windows, start the Task Manager. (Other systems may have different names and / or commands). Select Processes. Look down the list for Firefox. Right click and select End Task. If this problem keeps coming up, ask for more help.