I am getting an error message for only one of my email accounts
I keep getting this error message for one of my gmail accounts-- but not the other gmail or non-gmail account I use. It's been going on for about a week now and I've tried removing the email account and re-adding it. This error message says "unknown command c202mb31755299ywa, but I get others as well like one that says "Unknown command 5mb320729085yxk".
I keep getting this error message for one of my gmail accounts-- but not the other gmail or non-gmail account I use. It's been going on for about a week now and I've tried removing the email account and re-adding it. This error message says "unknown command c202mb31755299ywa, but I get others as well like one that says "Unknown command 5mb320729085yxk".
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Hi Matt! Thanks for reaching out. Here's the information you requested.
Application Basics
Name: Thunderbird Version: 45.1.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.1.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20160509110721 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account4:
INCOMING: account4, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account7:
INCOMING: account7, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-497038b6-e13e-4c36-9816-3a6f02160516 (5/16/2016)
Extensions G-Hub Lite, 5.0.0, true, thundervoice@chris.schiffner Personas Plus, 1.7.7, true, personas@christopher.beard
Important Modified Preferences
Name: Value
accessibility.lastLoadDate: 1463687017
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 45.1.0
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: ca446a8a-c6b8-4c90-83b8-980ef1a084f
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1463077567
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
plugin.state.npgoogleupdate: 2
plugin.state.npspwrap: 2
Graphics
Adapter Description: Intel(R) Iris(TM) Graphics 540
Vendor ID: 0x8086
Device ID: 0x1926
Adapter RAM: Unknown
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Driver Version: 20.19.15.4409
Driver Date: 3-20-2016
Direct2D Enabled: false
DirectWrite Enabled: false (10.0.10586.0)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) Iris(TM) Graphics 540 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 1 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.12
4.12
NSS
3.21.1 Basic ECC
3.21.1 Basic ECC
NSS Util
3.21.1
3.21.1
NSS SSL
3.21.1 Basic ECC
3.21.1 Basic ECC
NSS S/MIME
3.21.1 Basic ECC
3.21.1 Basic ECC
Cannot be certain but this may be a gmail issue. I did locate this on google forum which sounds like your situation
No, my settings are already set up per that thread. I have no idea what this is about, and it's weird that only one of my 3 gmail accounts is having the problem!
But thank you for your suggestions!