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详细了解

Firefox crashes

  • 2 个回答
  • 3 人有此问题
  • 4 次查看
  • 最后回复者为 erindshaw

Getting Crash ID: bp-700fea1a-48eb-49c5-b4cf-4b61f2160608 when trying to install Firefox 45.2.0 ESR. Deploying thru SCCM but also crashes when installing locally from the .exe. Original install did include a .cfg, .ini, .js and .cmd file. Have used the files to install previous ESR versions with no problems. Uninstalling and reinstalling from just the .exe doesn't fix the problem. Installing previous versions and consumer version doesn't work to fix it either. Still crashing every time it's launched. Crashes in safe mode as well.

Getting Crash ID: bp-700fea1a-48eb-49c5-b4cf-4b61f2160608 when trying to install Firefox 45.2.0 ESR. Deploying thru SCCM but also crashes when installing locally from the .exe. Original install did include a .cfg, .ini, .js and .cmd file. Have used the files to install previous ESR versions with no problems. Uninstalling and reinstalling from just the .exe doesn't fix the problem. Installing previous versions and consumer version doesn't work to fix it either. Still crashing every time it's launched. Crashes in safe mode as well.

被采纳的解决方案

I'm not 100% certain, but the modules list includes a Websense Endpoint DLL (qipcap.dll), so it could be a new incompatibility with that program. Usually the ESR release is well supported by Websense so this is a little mysterious.

A workaround Firefox users sometimes employ is to create a fake qipcap.dll file that will block Firefox from using the incompatible qipcap.dll file. Please see this post for more information on this option, which I have not tried myself: https://support.mozilla.org/questions/1111324#answer-847872

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所有回复 (2)

选择的解决方案

I'm not 100% certain, but the modules list includes a Websense Endpoint DLL (qipcap.dll), so it could be a new incompatibility with that program. Usually the ESR release is well supported by Websense so this is a little mysterious.

A workaround Firefox users sometimes employ is to create a fake qipcap.dll file that will block Firefox from using the incompatible qipcap.dll file. Please see this post for more information on this option, which I have not tried myself: https://support.mozilla.org/questions/1111324#answer-847872

You rock, J! Thank you so much for the quick reply and solution. I would have never figured THAT out and since I use my director's PC as a test subject for new packages (meaning I blew his FF up too), a quick fix was wonderful!