为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Thunderbird repeatedly crashes on startup. Very similar to problem of Justine.kh.li that Matt responded to. Their is no crash ID as Thunderbird will not star

  • 1 个回答
  • 2 人有此问题
  • 2 次查看
  • 最后回复者为 Matt

more options

Removed; reloaded. Ran Malwarebytes, System Mechanic, and AVG. Removed, wiped directory, reloaded. Never runs.

Latest report: AbortMessage: [7216] ###!!! ABORT: Could not load UTC timezone, brace yourself and prepare for crash: file c:\builds\moz2_slave\tb-rel-c-esr45-w32_bld-0000000\build\calendar\base\backend\libical\calUtils.h, line 110 Accessibility: Active AdapterDeviceID: 0x0166 AdapterDriverVersion: 10.18.10.4276 AdapterSubsysID: 05551028 AdapterVendorID: 0x8086 Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:4.7.1.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:45.1.1 AddonsShouldHaveBlockedE10s: 1 AvailablePageFile: 5368467456 AvailablePhysicalMemory: 1717649408 AvailableVirtualMemory: 3906818048 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 50331648 BreakpadReserveSize: 67108864 BuildID: 20160526140950 CrashTime: 1465427761 EMCheckCompatibility: true Email: pamedp1@cox.net FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1465231609 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 05551028, AdapterDriverVersion: 10.18.10.4276 xpcom_runtime_abort([7216] ###!!! ABORT: Could not load UTC timezone, brace yourself and prepare for crash: file c:\builds\moz2_slave\tb-rel-c-esr45-w32_bld-0000000\build\calendar\base\backend\libical\calUtils.h, line 110) ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 21552 StartupTime: 1465427757 SystemMemoryUsePercentage: 58 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20160526140950","version":"45.1.1","vendor":null,"platformVersion":"45.1.1","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3961,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2395,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"installYear":2016},"hdd":{"profile":{"model":"ST500LM012 HN-M500MBB","revision":"2AR20003"},"binary":{"model":"ST500LM012 HN-M500MBB","revision":"2AR20003"},"system":{"model":"ST500LM012 HN-M500MBB","revision":"2AR20003"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) HD Graphics 4000","vendorID":"0x8086","deviceID":"0x0166","subsysID":"05551028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"10.18.10.4276","driverDate":"8-17-2015","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1280,"screenHeight":1024,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"disabled"},"d2d":{"status":"unavailable","version":"1.0"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":15895},"addons":{"activeAddons":{"{e2fda1a4-762b-4020-b5ad-a41df1933103}":{"blocklisted":false,"description":"An integrated calendar for Thunderbird","name":"Lightning","userDisabled":false,"appDisabled":false,"version":"4.7.1.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16671,"updateDay":16958}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"45.1.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":15895,"updateDay":16947},"activePlugins":[],"activeGMPlugins":{},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8045817856 TotalPhysicalMemory: 4153503744 TotalVirtualMemory: 4294836224 URL: Vendor: Version: 45.1.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
Hyper-V RAW : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD RfComm [Bluetooth] : 2 : 1 : 

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Trip coming up which may require switching to Gmail.

Removed; reloaded. Ran Malwarebytes, System Mechanic, and AVG. Removed, wiped directory, reloaded. Never runs. Latest report: AbortMessage: [7216] ###!!! ABORT: Could not load UTC timezone, brace yourself and prepare for crash: file c:\builds\moz2_slave\tb-rel-c-esr45-w32_bld-0000000\build\calendar\base\backend\libical\calUtils.h, line 110 Accessibility: Active AdapterDeviceID: 0x0166 AdapterDriverVersion: 10.18.10.4276 AdapterSubsysID: 05551028 AdapterVendorID: 0x8086 Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:4.7.1.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:45.1.1 AddonsShouldHaveBlockedE10s: 1 AvailablePageFile: 5368467456 AvailablePhysicalMemory: 1717649408 AvailableVirtualMemory: 3906818048 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 50331648 BreakpadReserveSize: 67108864 BuildID: 20160526140950 CrashTime: 1465427761 EMCheckCompatibility: true Email: pamedp1@cox.net FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1465231609 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 05551028, AdapterDriverVersion: 10.18.10.4276 xpcom_runtime_abort([7216] ###!!! ABORT: Could not load UTC timezone, brace yourself and prepare for crash: file c:\builds\moz2_slave\tb-rel-c-esr45-w32_bld-0000000\build\calendar\base\backend\libical\calUtils.h, line 110) ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 21552 StartupTime: 1465427757 SystemMemoryUsePercentage: 58 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20160526140950","version":"45.1.1","vendor":null,"platformVersion":"45.1.1","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3961,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2395,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"installYear":2016},"hdd":{"profile":{"model":"ST500LM012 HN-M500MBB","revision":"2AR20003"},"binary":{"model":"ST500LM012 HN-M500MBB","revision":"2AR20003"},"system":{"model":"ST500LM012 HN-M500MBB","revision":"2AR20003"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) HD Graphics 4000","vendorID":"0x8086","deviceID":"0x0166","subsysID":"05551028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"10.18.10.4276","driverDate":"8-17-2015","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1280,"screenHeight":1024,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"disabled"},"d2d":{"status":"unavailable","version":"1.0"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":15895},"addons":{"activeAddons":{"{e2fda1a4-762b-4020-b5ad-a41df1933103}":{"blocklisted":false,"description":"An integrated calendar for Thunderbird","name":"Lightning","userDisabled":false,"appDisabled":false,"version":"4.7.1.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16671,"updateDay":16958}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"45.1.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":15895,"updateDay":16947},"activePlugins":[],"activeGMPlugins":{},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8045817856 TotalPhysicalMemory: 4153503744 TotalVirtualMemory: 4294836224 URL: Vendor: Version: 45.1.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : Hyper-V RAW : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD RfComm [Bluetooth] : 2 : 1 : useragent_locale: en-US This report also contains technical information about the state of the application when it crashed. Trip coming up which may require switching to Gmail.

被采纳的解决方案

Hold the shift key while starting Thunderbird and continue in safe mode when prompted.

Go to the add-ons manager and remove Lightning. On the toolbar then  Add-ons

If you need a calendar, restart Thunderbird and reinstall lightning.

定位到答案原位置 👍 1

所有回复 (1)

more options

选择的解决方案

Hold the shift key while starting Thunderbird and continue in safe mode when prompted.

Go to the add-ons manager and remove Lightning. On the toolbar then  Add-ons

If you need a calendar, restart Thunderbird and reinstall lightning.