为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Tried downloading firefox and it would not download on my computer

more options

First, I uninstalled a previous version of mozilla firefox because it stopped working properly. I then went to the mozilla website and clicked on the download button in order to re-download mozilla. I just saw that it said it downloaded Firefox setup 47.0.1.exe. I hit the "run" button and it said it successfully ran it. I looked under the downloaded program file and never saw the firefox there despite the fact the message said the run was successful.

First, I uninstalled a previous version of mozilla firefox because it stopped working properly. I then went to the mozilla website and clicked on the download button in order to re-download mozilla. I just saw that it said it downloaded Firefox setup 47.0.1.exe. I hit the "run" button and it said it successfully ran it. I looked under the downloaded program file and never saw the firefox there despite the fact the message said the run was successful.

所有回复 (1)

more options

Did you download the "stub" installer from the main page, or the "full" installer from the long list of different languages/platforms. Sometimes the full installers work better (i.e., less likely to be blocked by a firewall).

That second list is here (scroll down to your preferred language):

https://www.mozilla.org/firefox/all/

For maximum plugin compatibility, choose the regular Windows version, not the 64-bit version.