We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Please also have a look at this article try the suggestions in that as appropriate, and then please post back to say what you tried and if any of them worked.

• Firefox hangs or is not responding - How to fix

Please also specifically try this. Does the problem go away if you temporarily try these two troubleshooting steps together

1. Disable all plugins including FlashPlayer if that is used. See Disable or remove Add-ons
2. Use Firefox's safe mode Diagnose Firefox issues using Troubleshoot Mode

• Are you actually getting Firefox Crashes (Do you see the Crash Reporter)
• Do you see any eror messages ? if so what are they.