为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

"There was an unexpected problem while printing." message is returned attempting to print Fidelity Investment reports.

  • 1 个回答
  • 2 人有此问题
  • 3 次查看
  • 最后回复者为 RonK

more options

Started recently but when I print my Fidelity Investment reports (done weekly), I get the message "There was an unexpected problem while printing." It only occurs when I am printing a report that includes investment data. Standard docs from Fidelity do not cause the error. I can access Fidelity using the Internet Explorer and all works as it should. The started about 2-3 weeks ago. I have installed Ver48.0, 48.1, and 48.2 since this has started but the problem continues. I am not aware of anything else that has the problem.

I have no idea how to document or diagnose the problem. Ron

Started recently but when I print my Fidelity Investment reports (done weekly), I get the message "There was an unexpected problem while printing." It only occurs when I am printing a report that includes investment data. Standard docs from Fidelity do not cause the error. I can access Fidelity using the Internet Explorer and all works as it should. The started about 2-3 weeks ago. I have installed Ver48.0, 48.1, and 48.2 since this has started but the problem continues. I am not aware of anything else that has the problem. I have no idea how to document or diagnose the problem. Ron

所有回复 (1)

more options

An appeal for help... I realize this really points to a Fidelity coding issue. On the other hand, I have talked to Fidelity and they perceive that since IE works, it is probably going to impact a smaller set of users (Firefox Browser access). If I could get some additional detail to feed to Fidelity, I think I could get them to invest some resource in resolving this issue. Any diagnostic suggestions? How can I look into the details of "the unknown Problem while printing" message?