Firefox has been crashing on my iMac version 10.11.6 at regular intervals over the last several months. It has now become so bad that it crashes before loading
Safari is working fine but I prefer Firefox so help to correct the problem most welcome. Please note I have an iMac running version10.11.6 and I cannot now open Firefox at all. It crashes immediately on opening.
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We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.
- (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
(OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder. - Open the 5 most recent files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Crash ID: bp-47631a6e-644d-404e-9471-63d2b2160819 Crash ID: bp-9b202636-aa64-4900-ba26-9c4362160903 Crash ID: bp-4cf5d9db-2e1a-4fd5-afc6-0f7ee2160829 Crash ID: bp-d3d585e6-dd8e-4305-af62-4c95c2160901 Crash ID: bp-25d1b8b4-13e1-4036-9f3e-77ee02160901
can you try creating a new firefox profile and see if that helps?: Profile Manager - Create, remove or switch Firefox profiles