为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Cannot Connect to Gmail Account - Username or Password Wrong

  • 2 个回答
  • 3 人有此问题
  • 21 次查看
  • 最后回复者为 christ1

more options

Hello,

I have been using Thunderbird perfectly on my laptop over the past month to connect to two Gmail accounts using imap. This week Thunderbird was unable to connect to the imap servers and was unable to update my email. I am able to access Gmail's web interface and imap is working fine with the client on my phone. This is what I tried:

1. Restarting laptop - failed 2. Connected to a different network - failed 3. Removing accounts and re-adding them: When I try this, Thunderbird correctly verifies the account settings, but when it tries to log in, I get a "Configuration not correct - is username or password wrong?" error. 4. I did the Google captcha thing to see if I needed to authenticate my device - failed 5. I attempted generating and using a Google app password - failed 6. I removed Thunderbird completely, including deleting the profile folder, reinstalled, and tried again - failed with same error.

I am at my wit's end here because I did not change any settings anywhere, I have tried every solution both Google and Thunderbird support forums have offered, and I know for sure that my username and password are correct.

Please let me know if any more information would be helpful and thanks in advance for your time.

Best, David

Hello, I have been using Thunderbird perfectly on my laptop over the past month to connect to two Gmail accounts using imap. This week Thunderbird was unable to connect to the imap servers and was unable to update my email. I am able to access Gmail's web interface and imap is working fine with the client on my phone. This is what I tried: 1. Restarting laptop - failed 2. Connected to a different network - failed 3. Removing accounts and re-adding them: When I try this, Thunderbird correctly verifies the account settings, but when it tries to log in, I get a "Configuration not correct - is username or password wrong?" error. 4. I did the Google captcha thing to see if I needed to authenticate my device - failed 5. I attempted generating and using a Google app password - failed 6. I removed Thunderbird completely, including deleting the profile folder, reinstalled, and tried again - failed with same error. I am at my wit's end here because I did not change any settings anywhere, I have tried every solution both Google and Thunderbird support forums have offered, and I know for sure that my username and password are correct. Please let me know if any more information would be helpful and thanks in advance for your time. Best, David

所有回复 (2)

more options

Did you also read Gmail’s support article at he https://support.google.com/accounts/answer/6009563?hl=en and try its suggestions, including the other links in its top right corner?

more options
5. I attempted generating and using a Google app password - failed

This only makes sense if 2-step authentication is enabled. Is it?

Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.