为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

How do you remove disabled add-ons (extensions) that do not have a "remove" button (specifically Kaspersky Virtual Keyboard 14.0).

  • 3 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 owfc28

more options

For Firefox 49.0 on MAC with OSX Sierra:

1. Kaspersky Virtual Keyboard was installed via the universal Kaspersky Internet Security (KIS 2015) application. 2. Firefox Virtual Keyboard v14.0 "vkbd" extension was enabled. 3. KIS 2015 proved to be undesirable, and was uninstalled with Kaspersky Labs s/w removal tool. 4. Virtual Keyboard was not removed, and later became incompatible with current versions of Firefox. 5. See attachment: Virtual Keyboard extension cannot be removed. 6. I have tried a complete uninstall / reinstall of Firefox, and manual deletion of all Mozilla directories, but [vkbd] keeps showing up.

Troubleshooting information below shows:

{

     "name": "Virtual Keyboard",
     "version": "14.0",
     "isActive": false,
     "id": "vkbd@kaspersky.com"
   }

The question is how to get rid of this (or any other "ghost" extension)?

For Firefox 49.0 on MAC with OSX Sierra: 1. Kaspersky Virtual Keyboard was installed via the universal Kaspersky Internet Security (KIS 2015) application. 2. Firefox Virtual Keyboard v14.0 "vkbd" extension was enabled. 3. KIS 2015 proved to be undesirable, and was uninstalled with Kaspersky Labs s/w removal tool. 4. Virtual Keyboard was not removed, and later became incompatible with current versions of Firefox. 5. See attachment: Virtual Keyboard extension cannot be removed. 6. I have tried a complete uninstall / reinstall of Firefox, and manual deletion of all Mozilla directories, but [vkbd] keeps showing up. Troubleshooting information below shows: { "name": "Virtual Keyboard", "version": "14.0", "isActive": false, "id": "vkbd@kaspersky.com" } The question is how to get rid of this (or any other "ghost" extension)?
已附加屏幕截图

所有回复 (3)

more options

Extensions are options you install into Firefox, They can be removed at will. Plugins are from programs that Firefox finds already on your system.

An extension without a Remove button is really a plugin. The only way to remove a plugin is to remove its program from your system. However, you can disable extensions and plugins if you want.

more options

Fred this is a Extension though if you looked at image.

https://support.mozilla.org/en-US/kb/cannot-remove-add-on-extension-or-theme

more options

With appreciation for your looking at the issue, neither of the above replies solve the issue. For some reason, vkbd remains as a remnant after removal of the KIS2015 software and all visible references to same within /Library.