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email account disappeared

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  • 2 人有此问题
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  • 最后回复者为 Matt

I have a list of several email accounts within thunderbird but realized that one of them recently disappeared. When trying to re-add it under File-New-Existing Mail Account, I enter the email address and password. I click continue, and the configuration is found. It is an IMAP account, so I click done. The screen says "checking password," then the message states "configuration could not be found - Is the username or password wrong?"

I am able to log into my email account at Cox.net without a problem, and I do not have 2-factor authentication turned on anywhere.

How do I re-enroll my email account that disappeared?

Also, any ideas as to why it disappeared from the list of email accounts in Thunderbird? Thank you.

I have a list of several email accounts within thunderbird but realized that one of them recently disappeared. When trying to re-add it under File-New-Existing Mail Account, I enter the email address and password. I click continue, and the configuration is found. It is an IMAP account, so I click done. The screen says "checking password," then the message states "configuration could not be found - Is the username or password wrong?" I am able to log into my email account at Cox.net without a problem, and I do not have 2-factor authentication turned on anywhere. How do I re-enroll my email account that disappeared? Also, any ideas as to why it disappeared from the list of email accounts in Thunderbird? Thank you.

所有回复 (1)

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.