为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Losing my BT emails due to changing provider to John Lewis

  • 4 个回答
  • 2 人有此问题
  • 19 次查看
  • 最后回复者为 Sassenach

more options

I'm changing from BT to John Lewis at the end of the month. BT say I will lose access to my BT email accounts (2). I use Thunderbird to save my BT emails in separate folders (I also have 2 Gmail accounts) - can someone tell me if I will still be able to access these after BT 'turn off' my email accounts or do I have to archive the whole lot - there are thousands! Thanks.

I'm changing from BT to John Lewis at the end of the month. BT say I will lose access to my BT email accounts (2). I use Thunderbird to save my BT emails in separate folders (I also have 2 Gmail accounts) - can someone tell me if I will still be able to access these after BT 'turn off' my email accounts or do I have to archive the whole lot - there are thousands! Thanks.

所有回复 (4)

more options

IMAP or POP?

If POP then your messages are already stored on your computer and will remain after closure of the account. However you will get irritating messages when Thunderbird tries and falls to connect to the old server. In your position I'd move the messages into a working account, or Local Folders.

If IMAP then you need to act. The messages are stored on the server and will vanish when the server becomes unavailable. You need to move all the messages you want to keep to an account you'll still have after the changeover. So you could move these messages to a working account, such as one of your Gmail accounts. Alternatively you can move them to the Local Folders account in Thunderbird.

In both cases, moving precious messages to Local Folders will do the job. It's a bit quicker since you're copying via download to your own machine. Copying to an IMAP-connected account also involves an upload to the server, so might be a reason to avoid using the Gmail accounts, given the number of messages you have to rescue.

more options

Thank you Zenos. Both are IMAP accounts. If I want to transfer to 'local folders' can I just move the folder there or do I have to move each email individually? Is there a limit of the number you can transfer at a time? Thank you.

more options

Because of the way IMAP works and the historically tardy nature of anything BT. I would actually recommend exporting the mail using the import export tool and importing it again. While what you want to do can be achieved through drag and drop of mails such actions are prone to dropout and freezes as well as plain failure where some mails just disappear.

Use the tool to export everything in the BT mailbox as it will be the only one affected by your move. Right click the account name in the folder pane and select importexporttools then export all the folders with structure. Take a special not of the location you are saving to as you will been to find it again. You could create a folder on your desktop beforehand to make it simple.

Then right click the "Local Folders" heading in the folder pane and select importexporttools > import an MBOX file in the next dialog select the last option that ends with (also in subdirectories) this will bring the exported mail back into Thunderbird. This process breaks the link between the mail and the mail server that is inherent in IMAP without the limitations on volume imposed by the IMAP protocol and your anti virus which will interfere.


Get the import export tool here. https://addons.mozilla.org/en-US/thunderbird/addon/importexporttools/

more options

Thanks so much for that Matt, quite agree with you about BT drop out and freezes. Trying out your tool now. Cheers!