Hi, first try in another browser - such as Edge. If it's OK, in Firefox delete ALL references to the website in question, as shown under the heading 'How do I remove a single website from my history?' in this article - Delete browsing, search and download history on Firefox, then try the site (not from an old bookmark) again. Note: It may take a minute to complete the deletion.

Incidentally, you have 4 versions of Shockwave Flash - which can cause problems, so all but the latest should be removed from your machine -

• Uninstall Flash Player.

• Install Flash Player - take care to deselect any optional offers!

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

Please provide public (no password) link(s) that we can check out. No Personal Information Please !

Dear Scribe,

Thank you for your reply. I checked another browser and the website came up just fine. So I deleted the website history and that did not have an impact so I uninstalled and installed Flash Player as suggested on the links you gave me, and neither of these processes had any impact either.

Dear FredMcD,

The website I am struggling with is https://www.developmentaid.org/

Thank you both for trying to help, much appreciated. Kathleen

(I should add that when I was searching as to how to solve this before I posted my question I ran across the information that I had accessed this website some 100 times previously.)

dewitt.kathleen said

but all I get today is a blank blue page

When I accessed the site, this is how the page started to load. Then it finished loading.

Many site issues can be caused by corrupt cookies or cache.

• Clear the Cache and

• Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

• Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

• Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Then restart. Poke around safe websites. Are there any problems?