为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

went to open ff got a full screen notification of a critical update. Is this real or a scam?

  • 1 个回答
  • 2 人有此问题
  • 4 次查看
  • 最后回复者为 Scribe

more options

Went to open ff browser. Full screen page came up asking me to download a critical update. Is this from ff or is it a scam?

Went to open ff browser. Full screen page came up asking me to download a critical update. Is this from ff or is it a scam?

被采纳的解决方案

Hi, it's a fake update designed to infect you with malware! NEVER EVER click on anything like that! Please see the article - I found a fake Firefox update.

If you are in any doubt about the authenticity of update pop-ups etc., it's always best to ignore them and check for genuine updates yourself, by opening the 3-bar menu > Help (question mark at bottom right) > About Firefox. Alternatively, you can press the Alt key to bring up the main menu bar > Help > About Firefox. More - Update Firefox to the latest release.

A workaround which seems to alleviate this for many, is to install an ad-blocker, such as -

https://addons.mozilla.org/en-US/firefox/addon/ublock-origin

Or, but this may be less effective - https://addons.mozilla.org/en-US/firefox/addon/adblock-plus

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

定位到答案原位置 👍 1

所有回复 (1)

more options

选择的解决方案

Hi, it's a fake update designed to infect you with malware! NEVER EVER click on anything like that! Please see the article - I found a fake Firefox update.

If you are in any doubt about the authenticity of update pop-ups etc., it's always best to ignore them and check for genuine updates yourself, by opening the 3-bar menu > Help (question mark at bottom right) > About Firefox. Alternatively, you can press the Alt key to bring up the main menu bar > Help > About Firefox. More - Update Firefox to the latest release.

A workaround which seems to alleviate this for many, is to install an ad-blocker, such as -

https://addons.mozilla.org/en-US/firefox/addon/ublock-origin

Or, but this may be less effective - https://addons.mozilla.org/en-US/firefox/addon/adblock-plus

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.