为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox crashes

  • 4 个回答
  • 1 人有此问题
  • 7 次查看
  • 最后回复者为 cor-el

more options

bp-f7e2521d-b991-4552-a03a-f75410170902

My tabs keep on crashing with the message "Gah. Your tab just crashed." It usually happens, I guess, when I'm running a lot of applications on Firefox such as Youtube and Facebook. The problem only started recently. I have the most up-to-date version of Firefox and have tried running it in Safe Mode, but the problem's still there. I've also tried uninstalling and installing again. Please help.

bp-f7e2521d-b991-4552-a03a-f75410170902 My tabs keep on crashing with the message "Gah. Your tab just crashed." It usually happens, I guess, when I'm running a lot of applications on Firefox such as Youtube and Facebook. The problem only started recently. I have the most up-to-date version of Firefox and have tried running it in Safe Mode, but the problem's still there. I've also tried uninstalling and installing again. Please help.

所有回复 (4)

more options

That crash ID is with Firefox 54, do you have a more recent one using Firefox 55?

more options

You can try to set this pref to false on the about:config page.

  • media.windows-media-foundation.allow-d3d11-dxva = false

You can try to disable hardware acceleration in Firefox.

  • Options/Preferences -> General: Performance
    remove checkmark: [ ] "Use recommended performance settings"
    "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

more options

The version of Firefox is 55.

I've tried all of the things you recommended cor-el but my tabs are still crashing.

more options

Do you have crash report GUIDs from Firefox 55 like requested above?

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page".

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also: