Product Firefox Release Channel release Version 55.0.3 Build ID 20170824053622

bp-d5b8c9a1-cb3c-42ef-904d-5b3c90170903 Signature: nvwgf2um.dll | BaseThreadInitThunk

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

This is for Sumo's Related Bugs 1310600vRESOLVED FIXED Spike in crashes with Nvidia driver DLLs in Firefox 50

1292273vREOPENED --- Crash in nvwgf2um.dll | BaseThreadInitThunk ++++++++++++++++++++++++++++++++++++++++++++++++ bp-4f3f0405-c01d-47ba-9c1c-2650d1170903 Signature: nvwgf2um.dll | CResource<T>::CLS::FinalConstruct

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

This is for Sumo's Related Bugs 1310600 RESOLVED FIXED Spike in crashes with Nvidia driver DLLs in Firefox 50 ++++++++++++++++++++++++++++++++++++++++++++++ bp-8c4a477d-2f23-4be2-872e-f16db1170903 Signature: nvwgf2um.dll | BaseThreadInitThunk

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

This is for Sumo's Related Bugs 1310600 RESOLVED FIXED Spike in crashes with Nvidia driver DLLs in Firefox 50

1292273 REOPENED --- Crash in nvwgf2um.dll | BaseThreadInitThunk

The problem looks to be with the NVIDIA Driver. The bug report shows it is being worked on.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Hello,

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

1. Go to this Adobe Flash Player Help page.
2. Right-click on the Flash Player logo on that page.
3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.
   
   The image "fpSettings1.PNG" does not exist.
   
5. Remove the check mark from Enable hardware acceleration.
6. Click Close to close the Adobe Flash Player Settings Window.
7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.

You can try to set this pref to false on the about:config page.

• media.windows-media-foundation.allow-d3d11-dxva = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

• http://kb.mozillazine.org/about:config

You can try to disable hardware acceleration in Firefox.

• Options/Preferences -> General: Performance
  remove checkmark: [ ] "Use recommended performance settings"
  "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

• https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

• https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

FredMcD said

The problem looks to be with the NVIDIA Driver. The bug report shows it is being worked on. Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

---

Hello,

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

1. Go to this Adobe Flash Player Help page.
2. Right-click on the Flash Player logo on that page.
3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.
   
   The image "fpSettings1.PNG" does not exist.
   
5. Remove the check mark from Enable hardware acceleration.
6. Click Close to close the Adobe Flash Player Settings Window.
7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.

Thanks for the reply.

Problem still persists in safe mode. Happens as soon as a non HTML5 video starts playing it seems. Facebook video's or twitch.tv crashes the browser instantly.

Disabeling hardware acceleration in flashplayer or firefox did not help either.

cor-el said

You can try to set this pref to false on the about:config page.

• media.windows-media-foundation.allow-d3d11-dxva = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

• http://kb.mozillazine.org/about:config

You can try to disable hardware acceleration in Firefox.

• Options/Preferences -> General: Performance
  remove checkmark: [ ] "Use recommended performance settings"
  "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

• https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

• https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Thanks for the reply. Unfortunatly none of the suggestions worked.

My graphics drivers are up to date and changing the setting suggested did not fix the problem.

Is Ublock origin enabled on the tabs that are not reloading? This happened to me too where the page was blank until I turned the addon off for a particular tab.

Problem seem to have solved it self now. Thanks for the replies anyways.

It could have been a corrupt file that was overwritten.