为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

I am unable to verify email due to it says "cookies are still disabled"

  • 4 个回答
  • 9 人有此问题
  • 1 次查看
  • 最后回复者为 cor-el

more options

I am unable to verify email due to it says "cookies are still disabled"

I tried to syn and got verify email : after I press verify the page appear as :

"Cookies and local storage are required Cookies are still disabled Please enable cookies and local storage in your browser to access Firefox Accounts. Doing so will enable functionality such as remembering you between sessions."

I tried all suggestion in your webpage and it still the same

Could you please help me?

many thanks, Yaniz

I am unable to verify email due to it says "cookies are still disabled" I tried to syn and got verify email : after I press verify the page appear as : "Cookies and local storage are required Cookies are still disabled Please enable cookies and local storage in your browser to access Firefox Accounts. Doing so will enable functionality such as remembering you between sessions." I tried all suggestion in your webpage and it still the same Could you please help me? many thanks, Yaniz

所有回复 (4)

more options
more options

I did all your suggestion but it's still says the same "cookies are still disabled"

Could you help me please?

more options

You may have a corrupt cookies.sqlite file. Delete cookies.sqlite + cookies.sqlite.old + cookies.sqlite-shm + cookies.sqlite-wal

Type about:support<enter> in the address bar.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the above files. Then rename or delete it. Restart Firefox.

more options

You can check the cookie exception.

To see all History and Cookie settings, choose:

Make sure you allow cookies for the accounts.firefox.com domain if you aren't allowing cookies generally or use extensions that deal with cookies.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window