为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox Will not install.

  • 3 个回答
  • 2 人有此问题
  • 2 次查看
  • 最后回复者为 Djinbu

more options

Installed update, after which Firefox would no longer open. At all. It would start a process, but the software would not open, and I could not kill it at all through Task Manager. Restarted. Same issue. Uninstalled, rebooted, tries to reinstall. Now your installer won't do anything. Just keeps running with no change.

Windows 10 Home, 64-bit. Not pirated.

Have uninstalled; deleted all Mozilla folders on computer. Then did a stand-alone install. Same issue with Mozilla opening a process, but not the software. Trying to kill the process does not succeed. Using Windows Process Explorer to kill the process results in "Access Denied" even while running as administrator - the ONLY administrator on the computer. I'm guessing the process has tied up resources so it can't be killed.

Have verified the integrity of Windows system files through SFC.

Installed update, after which Firefox would no longer open. At all. It would start a process, but the software would not open, and I could not kill it at all through Task Manager. Restarted. Same issue. Uninstalled, rebooted, tries to reinstall. Now your installer won't do anything. Just keeps running with no change. Windows 10 Home, 64-bit. Not pirated. Have uninstalled; deleted all Mozilla folders on computer. Then did a stand-alone install. Same issue with Mozilla opening a process, but not the software. Trying to kill the process does not succeed. Using Windows Process Explorer to kill the process results in "Access Denied" even while running as administrator - the ONLY administrator on the computer. I'm guessing the process has tied up resources so it can't be killed. Have verified the integrity of Windows system files through SFC.

由Djinbu于修改

所有回复 (3)

more options

Please get a Full Version Installer from here : https://www.mozilla.org/en-US/firefox/all/ There may be a issue with the Stub Installer.

Before installing delete any left overs in C:\ Program Files and Program Data and in C:\Users

Please let us know if this solved your issue or if need further assistance.

more options

That's a big no-go. Deleted everything out of app data as well, reinstalled, and still have the same issue.

more options

Djinbu said

That's a big no-go. Deleted everything out of app data as well, reinstalled, and still have the same issue.

To clarify, this time it installed, but now I'm back to the problem of Firefox merely creating a process, but not opening the software. It did, in fact, install.

Update: Ran FSC and it found an error in Windows files. Has been remedied and checked again with no errors. Still having the same problem.

由Djinbu于修改