为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Video lagging on Netflix and Youtube.

  • 9 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 Happy112

more options

Like the title says, when I play a movie in either Youtube or Netflix, the video starts to lag, but the audio goes on along with the subtitles. I'm using version 57.0.4.

Like the title says, when I play a movie in either Youtube or Netflix, the video starts to lag, but the audio goes on along with the subtitles. I'm using version 57.0.4.

所有回复 (9)

more options

What is the link to youtubers so other can verify what is going on? And what other Codec or Addon do you have installed?

more options

WestEnd said

What is the link to youtubers so other can verify what is going on? And what other Codec or Addon do you have installed?

It's no longer a problem on Youtube, though I just started to have trouble with Netflix, where the video suddenly freezes for a few seconds, while audio and subtitles plays perfectly regardless.

The only addons I have are Adblock Plus, Widevine, OpenH264 Video Codec and Shockwave Flash.

more options

Does those problems appear on other Browser? What happens if you disable Adblock plus? Streaming from Netflix doesn't require codec but it might require Flash.

more options

Does those problems appear on other Browser? What happens if you disable Adblock plus? Streaming from Netflix doesn't require codec but it might require Flash. </blockquote>

I've tested it in google chome, where it lags even more. And I've disabled the Adblock, though it didn't help.WestEnd said

more options

Hi dreamstreet, Could you try the solutions in the following article, and see if any of them help: Fix common audio and video issues

more options

Chris Ilias said

Hi dreamstreet, Could you try the solutions in the following article, and see if any of them help: Fix common audio and video issues

I checked my plugins, cleared the cache but none of it worked. Again this isn't a problem for youtube anymore, only on Netflix.

more options

Then you need to contact Netflix as this forum can't do or control what Netflix does with their streaming networks.

more options

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

more options

Hi dreamstreet,

In case the above doesn't solve your problem, would you please take a look at this article :

https://support.mozilla.org/en-US/kb/performance-settings

And also :

https://help.netflix.com/en/node/11634